We recognise that all our clients are different. For this reason we’ve made sure that our IT support systems and practices are flexible enough to meet your exact requirements.
Our support contacts are made up of the following services:
Telephone and Email Support
Remote (Dial in) Support
- Remote Monitoring
The Client Portal
Our Telephone and Email Support is offered free of charge to anyone taking out a support contract with us. Our friendly team of support engineers are always happy to answer any questions you may have or give advice IT related issues.
By installing a small piece of software onto your network, Smart IT can (with your permission) take over your computer from our office and fix most problems instantly. It takes just seconds from you calling our support team to report a problem, to an engineer taking control of your PC and resolving any IT issues you may have.
Due to the critical nature of IT infrastructure, it is often required that someone constantly monitors the status of the managed environment. Smart IT’s monitoring services automates this tedious job for you and detects the IT issues as soon as they occur. Smart IT provides the much needed visibility into the availability and performance of your systems and offers several features to solve the IT management challenges.
Over 91% of all our support incidents are resolved immediately by telephone and remote support.
Unfortunately some issues can’t always be resolved remotely and we must send an engineer to your premises to resolve the problem. We understand that when things go wrong your productivity is reduced and we will respond urgently and efficiently, always meeting agreed SLA’s.
A Performance Review is a meeting to discuss the current performance of your IT systems and how we can improve the IT system for the future. This will include planning for business growth, upgrading software systems and replacing tired hardware.
Are you happy that your system is meeting your business needs adequately? If the answer’s ‘Yes’ ask yourself if you’re certain of all the facts. At Smart IT we offer an initial Network Audit. This comprehensive audit is the perfect way to gather all the information required to enable us to offer you the best recommendations and options for the future of your I.T. systems. The audit gives Smart IT the opportunity to fully familiarise ourselves with your I.T. systems so we can identify exactly the areas that need improving.
Every business will have different IT requirements. Please contact us to discuss your IT requirements and how we can help improve your IT and save you money.
Every customer is given access to our award winning secure web portal. The Client Portal provides real-time communication between you and our Helpdesk. This self-service portal allows you to monitor tickets, update tasks, run reports, review invoices and check status in real-time.