VOIP will slash any organisations start-up and on-going telephony costs. This, coupled with the flexibility and low start-up costs is making VOIP an increasingly popular choice with smaller businesses.
The biggest savings with VOIP are the line rental costs. A standard ADSL connection can host several voice calls as well provide internet access to your computers, while each ISDN connection will host just two calls per line. ISDN 30 connections are available that will hold up to 30 calls but can be rather expensive.
The VOIP PBX is supplied either hosted or installed onsite and provides the same functionality (in some cases more) as traditional PBX’s. All telephones within the VOIP network can be assigned a Direct Dial Number, with your main company number assigned to a ‘hunt group’ or IVR (Interactive Voice Response) menu.
The PBX also boasts other features such as:
- Voice Mail – if you’re busy or out the office the PBX can be set to answer the phone and take a message. The message is either emailed to your personal email address or stored on the PBX for you listen to at your convenience.
- Mobile Working – a VOIP phone can be plugged in at home or another location anywhere in the world where you have an internet connection and used as if you were in the office, you’ll have the same contact details and features you’d have at the office.
- Conference Calling – invite you colleagues into the call using the conference calling feature
- Customised IVR (Interactive Voice Response) – setup menus to direct the customer to the right person, voicemail, or simply play a message. E.g. “press 1 to be diverted to…”
- Call Queuing – rather than playing an engaged tone, calls are placed in a queue and answered when an operator becomes available
- Music On Hold – play your callers a sound track when they’re on hold or record your own
- Hold, Transfer, Forward calls as with a standard PBX