Testimonials:

Our IT infrastructure needed to reflect the growth and future expansion plans of . As our operation has scaled up and is set to continue, the need to scale up and future proof our IT support become more apparent too.

We knew we wanted to work with a locally based IT company that could be on site quickly, if required. They had to be approachable, competent, and experienced whilst also able to demonstrate a real commitment to helping our business grow. Our IT infrastructure is a major component of the organisation and is something that the business cannot function without.

The portal allows us to monitor tickets, update tasks and then check status’s in real time. Users can now log tickets directly on the Smart IT portal themselves, which greatly reduces internal resources. It provides a central place to review all outstanding IT issues and a real time update too, which gives useful insights to the organisation as we continue with our growth. The Helpdesk has been committed to solving problems and which makes our users happy.

I believe we have put the right foundations in place for our future plans. From day one I felt confident in Smart IT’s ability. Smart IT has given us peace of mind, knowing our IT is taken care of, allows the leadership team to focus on our roles and also developing the business further.

We had to change our working practices overnight, we were used to dealing with a large quantity of calls however the volume of calls increased dramatically. Patients were requiring Covid advice, and then all appointments were initially being carried out over the telephone via a triage, we simply did not have the capacity on our existing telephone system to deal with the demand.

The home working option offers both practices greater resilience, should we ever need to close again, or staff are required to isolate, we have a tried and tested solution in place. Staff can simply take their handsets home as its plug and play or work effectively too using just the mob app. This has offered us such flexibility recently.

GP surgeries are busy by nature but now with many of our doctors doing triage over the phone, the lines had never been busier. Rather than losing any calls, we can set up call queues so patients can wait in a queue until someone comes available and are kept fully informed throughout the call. We now have the flexibility to set up rules on this.

We wanted to move to a technology, that would give the surgeries unlimited lines, with the ability to manage busy times throughout the day by putting more staff to bring the call level down. It was important that we could advise our patients and keep them informed throughout the call.

Smart IT have extensive experience working with GP Practices, Darryl had a clear understanding of our challenges and made some excellent recommendations. I knew from our first meeting that they would become our preferred partners.

We now have the reporting functionality to understand our patients call journeys, ascertaining where our calls are going and how we can most efficiently deal with them. The comprehensive reporting allows me to make informed decisions on both the allocation of resources and call queues.

“On conversion to a Multi Academy Trust there was a vital need for our existing IT systems to be updated, compatible and reliable, enabling us to ensure teaching and learning was not hindered in any way.

Both academies are now benefiting from a fast high-quality internet leased line connection with MPLS and failover fibre connections, E-Safety Ofsted approved monitoring software Impero, a new cloud based telephone system providing free calls and, importantly, an IT support package to ensure day-to-day IT operations within both schools run smoothly.

We chose Smart IT for this project because they listened to what we needed –  and their aftercare support and guidance is second to none.”

Customer service is a priority at Ravendale Foods, we needed to ensure that when changing IT Providers that we were confident that there would be minimum disruption to the business allowing us to continue to meet our customer expectations.

What was different about Smart IT, is they listened to our requirements, they took the time to understand our business. They identified areas of improvement and have come up with some fantastic solutions which allows us to be more agile as a business.

We are extremely happy with the ticket response timeframes from the helpdesk and escalation teams, the engineers are all friendly and extremely proactive and helpful.

Smart IT managed the onboarding process professionally and efficiently from day one. They reacted quickly to a critical issue we had with the broadband, enabling our business to continue to function smoothly. The onsite engineers worked hard to get us back online quickly. We have been impressed with the onboarding process and look forward to seeing the partnership develop over the coming years.

I had a computer problem I could not fix myself. Your company addressed the problem quickly and professionally , allowing me to carry on with my business. Brilliant support!

We had an issue with a server which ground our business to a halt, I spoke to SmartIT on Tuesday afternoon and they quickly attended site. We arranged delivery of a new server, and the install and set-up was completed in 2 days at a cost which was cheaper than previously quoted. 1st class service from sales manager, technicians and support. All data transferred and workstations setup with minimum disruption. Since install a few teething issues have arisen, but these issues have been quickly resolved again with minimum disruption.

Smart IT have provided excellent IT support to us for a number of years. The technicians are always very professional and quick to respond to any problems and will endeavour to solve them on the same day.

I contacted Smart IT to help with an issue and they responded very quickly and sorted the problem straight away. They also kept in close contact to let me know what was happening throughout, excellent service!!

We’ve used Smart It for a number of years. The engineers that I have worked with have always dealt with any issues in a timely, professional and effective manor. They are flexible, friendly and work around my meetings and work. Thank you!