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Business automation for small teams

Give your team back the day they lose to admin

Automation isn't just for large companies with big IT budgets. We help small businesses across the North East remove the repetitive work that slows them down, using the software they already pay for.
Microsoft 365 logo with cloud collaboration icons for business productivity.
Business automation for small teams

Your people were hired to do the work, not
to retype it

In most small businesses, the same information gets entered three or four times before anyone acts on it. That's not a staffing problem. It's a process problem, and it's fixable
01
The same data, entered twice
An enquiry arrives by email, gets typed into a spreadsheet, then typed again into your accounts system. Every copy is a chance to get it wrong.
02
Chasing, not doing
Approvals, timesheets and paperwork sit in inboxes until someone remembers to ask. The work waits on the reminder.
03
Month-end takes days
Reports get rebuilt by hand every month from the same sources, in the same order, by the person who can least afford the time.
Our Work

Automation we've built for businesses like yours

Businesswoman shaking hands at a business automation event.
Recruitment

Recruitment software automation

A recruitment business was managing candidates across a spreadsheet, an inbox and its CRM, with compliance documents chased by hand. We connected the systems so a new candidate is created once and moves through screening, compliance and placement automatically, with reminders sent on their behalf.              
Time Saved:
11 hours saved per week
Candidate onboarding:
From 6 days to 1 day
Business professionals signing contracts at Smart IT event.
Solicitors

AI transcript tools for solicitors and legal teams

Fee earners were dictating notes and waiting on typed transcripts before files could progress. We introduced secure AI transcription that turns recordings of meetings and calls into accurate, searchable file notes, with data kept in the firm's own environment.

Time Saved:
4 hours per fee earner, per week
Notes available:
From 5 days to same day
Software Implementation

Tyneside Standards: paperwork off the desk, quotes out the same day

Tyneside Standards were handling every job record, certificate and quote by hand across email and spreadsheets. We mapped the process end to end and automated the repetitive steps, so information is entered once and flows through to the paperwork automatically. The team now spends its time on
customers instead of admin.

The portal works, and it just keeps getting better. It helps the business day to day, it's given us the edge to compete with companies a lot bigger than us, and customers are happy. Ten years in, we're still finding new ways to use it.

Daniel Watson, Service Manager

Business automation for small businesses: where to start


A practical guide for owners and managers who know something needs to change but aren't sure what to fix first

 

  • Why "automation is only for big business" is a myth, and what it's costing you against competitors who've already worked this out

 

  • How to spot the processes worth automating first

 

  • Where the real opportunities sit: finance and admin, sales and customer management, HR and operations, and customer service

 

  • How Smart IT can help you get started without a full systems overhaul or a six-month project

 

13-page whitepaper · 15 minute read

 

Want to know more about Smart IT or have a project in mind?

Please get in touch with us using the details below, or fill in our contact form and we will get back to you.
Our sales office is open 08:30 to 17:00, support is available 07:00 to 19:00 Monday to Friday, excluding public and bank holidays.

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Call us on 0330 223 3525

Questions, comments, or just a chat - we'd love to hear from you.