Having upgraded our server, with all of the associated problems, and wasted a substantial number of chargeable man hours doing so we looked around for a suitable IT support service provider. We obtained quotes and met with a number of IT support service providers, both local and national before choosing SmartIT. Mark (Hickin) our account manager spent time with us explaining the services Smart IT provide and how these could benefit our company, and since signing with Smart IT I think it fair to say, stealing a line from a well-known wood care specialist’s TV advert, “It does exactly what it says on the tin.”
Our server has run perfectly, any problems / queries have been addressed promptly & professionally by the Smart IT staff.
To be honest my only regret is not contacting them to have them configure the server on the first place which would have saved me substantial time (& that’s now lost billing time).
Smart IT has been contracted by our company to provide IT support and website design for over 5 years. We have found the business to be trustworthy and reliable. Always willing to respond to our needs (call outs etc). we have a good business relationship with them built on trust and mutual understanding of each other’s business.
We have no hesitation in recommending their services to other businesses.
We are a niche SME providing nuclear consultancy in the UK, so reliable and secure IT is a critical part of our service to clients. We moved to SMART IT in 2012 and have been delighted with the quality and responsive nature of services they have offered. The team at SMART IT from account management to the IT Engineer who looks after our business have always been professional, friendly and offer practical solutions to our needs. They delivered what they promised when they say they will do it. On the occasion when we needed urgent response they solved the problems within a few hours and got us back-up and running. We would have no hesitation in recommending them to any business.
Patterson Signs are a sign manufacturing company based in Swalwell, Gateshead. We have an IT infrastructure which includes 24 computer workstations, a Microsoft Small Business Server, various plotters and sign printers, and also a recently installed IP based camera system.
Our IT systems are vital to the day to day running of our business, downtime seriously affects our production. It was for this reason we contracted Smart IT to support our systems.
Smart IT has been providing IT support to our company now for nearly five years. During this time we have always received a professional and efficient service from Smart IT, which at times has far exceeded our expectations.
We are very happy with the service provided to us by Smart IT and would have no hesitation in recommending them to others.
We have worked with SMART IT for nearly 2 years and found their level of service to be excellent. They are always quick to respond to requests, and are always on hand for general advice. With regard to business critical problems, they are always available to provide competent and straightforward advice and offer the appropriate solution. With most IT problems, it can be a major headache at times, however having SMART IT to assist and maintain our ICT infrastructure provides added re-assurance that it’s being managed and controlled in the right manner. In addition to support, there are equally competitive on price which in the current climate is very re-assuring.
Smart IT have been reliable, efficient and friendly and now are really a part of our team here at State 8 Promotions. I have already and will continue to recommend Smart IT.
Since changing to Smart IT some time ago we have received excellent service: prompt, reliable and sensibly priced. Nothing is too much trouble, even small jobs. I would gladly recommend Smart IT to any business.
Our business is 90% reliant upon a fully integrated IT network to enable production of reports, run design software, and plot AudoCAD based drawings. The IT network can also be accessed through a VPN link allowing employees to work remotely, either from home or when on site.
Smart IT has played an essential role in expanding the network, giving much needed advice on hardware solutions, security, and back-up facilities, etc. and all explained in a manner which we understand. They have always delivered a prompt and efficient service, tailored to suit our needs, at a time convenient to us.
We would have no hesitation in recommending Smart IT to any of our clients, business associates or personal friends.