We have been using Smart IT Support Limited since early this year. We were having real problems with our IT network and the support company that we were using. Smart IT was recommended to us by a business contact.
Smart IT has completely re-installed our Business Server and IT network and solved all of our IT problems. Our network runs extremely smoothly and efficiently now under Smart IT’s management.
Smart IT provides an excellent support contract both remotely and on site. They respond quickly and efficiently to all problems that arise and are always on hand for help and advice.
Smart IT is currently designing our new website which you can view at www.pro-fixinstallations.co.uk.
I would strongly recommend Smart IT Support Limited for your Business IT needs.
IT Support is underestimated in many businesses. Smart IT has provided our company with a comprehensive service. Without their help our companies productivity would have been affected on a number of occasions. They are a good local company with excellent work ethics. We are happy to recommend them to any other business.
We have used SmartIT for a number of years now and found them a pleasure to deal with – the key factor for us is the ability to develop an ongoing relationship with a specific engineer who learns about us and our business needs.
We are a niche SME providing nuclear consultancy in the UK, so reliable and secure IT is a critical part of our service to clients. We moved to SMART IT in 2012 and have been delighted with the quality and responsive nature of services they have offered. The team at SMART IT from account management to the IT Engineer who looks after our business have always been professional, friendly and offer practical solutions to our needs. They delivered what they promised when they say they will do it. On the occasion when we needed urgent response they solved the problems within a few hours and got us back-up and running. We would have no hesitation in recommending them to any business.
Having upgraded our server, with all of the associated problems, and wasted a substantial number of chargeable man hours doing so we looked around for a suitable IT support service provider. We obtained quotes and met with a number of IT support service providers, both local and national before choosing SmartIT. Mark (Hickin) our account manager spent time with us explaining the services Smart IT provide and how these could benefit our company, and since signing with Smart IT I think it fair to say, stealing a line from a well-known wood care specialist’s TV advert, “It does exactly what it says on the tin.”
Our server has run perfectly, any problems / queries have been addressed promptly & professionally by the Smart IT staff.
To be honest my only regret is not contacting them to have them configure the server on the first place which would have saved me substantial time (& that’s now lost billing time).
Smart IT has provided support to our company for several years. During this time they have installed a bespoke software system which has enhanced our working environment and enabled our staff to be more professional and proficient.
The system has been part of our successful ISO 9001-2 application and has been favourably commented on by successful external audits.
We have engaged the company to continue providing support for this financial year and I fully expect the contract to be renewed for the next financial year.
We have used SmartIT a number of times over the past couple of years for troubleshooting where our in-house expertise is unable to find a solution and all occasions they have successfully and quickly resolved the problem. They have been particularly helpful when dealing with software providers who have a tendency to blame the system hardware or setup when faults arise and with SmartIT’s expertise and knowledge they have been able to deal with such arguments in an authoritative manner that is simply not possible from in-house. We will certainly continue to use them in the future.
Smart IT have been reliable, efficient and friendly and now are really a part of our team here at State 8 Promotions. I have already and will continue to recommend Smart IT.