Having upgraded our server, with all of the associated problems, and wasted a substantial number of chargeable man hours doing so we looked around for a suitable IT support service provider. We obtained quotes and met with a number of IT support service providers, both local and national before choosing SmartIT. Mark (Hickin) our account manager spent time with us explaining the services Smart IT provide and how these could benefit our company, and since signing with Smart IT I think it fair to say, stealing a line from a well-known wood care specialist’s TV advert, “It does exactly what it says on the tin.”
Our server has run perfectly, any problems / queries have been addressed promptly & professionally by the Smart IT staff.
To be honest my only regret is not contacting them to have them configure the server on the first place which would have saved me substantial time (& that’s now lost billing time).
I can confirm that we have worked with Smart IT and Shaun for several years now. Through them we lease our main printer/copier/scanner/fax and we also lease our telephone system through them and they provide the maintenance for the telephones.
This year we have upgraded our telephone system to something more 21st Century. We invited 3 providers to review our needs and put together a proposal. At the end of this we appointed Smart IT.
The decision was not influenced by staying with who we knew; we were quite prepared to use a different supplier but as we went through the process it became increasingly apparent that Smart IT were trying to build something which best met our needs and that they were willing to be flexible to achieve this.
Our new system is now installed. Smart IT were very good at working around us during the installation and their engineers have been very helpful with educating staff and remediating any teething problems.
Ultimately I do think with Smart IT you get a local, personal service from a team of people who are keen to support their clients and who work in a professional manner to deliver bespoke business solutions.
We have used SmartIT a number of times over the past couple of years for troubleshooting where our in-house expertise is unable to find a solution and all occasions they have successfully and quickly resolved the problem. They have been particularly helpful when dealing with software providers who have a tendency to blame the system hardware or setup when faults arise and with SmartIT’s expertise and knowledge they have been able to deal with such arguments in an authoritative manner that is simply not possible from in-house. We will certainly continue to use them in the future.
We were looking for a solution that would allow us access to make changes and upgrades and have the confidence in a provider to give great back up service
We found that with Smartit
Good people giving good service and going the extra mile when required
We are a niche SME providing nuclear consultancy in the UK, so reliable and secure IT is a critical part of our service to clients. We moved to SMART IT in 2012 and have been delighted with the quality and responsive nature of services they have offered. The team at SMART IT from account management to the IT Engineer who looks after our business have always been professional, friendly and offer practical solutions to our needs. They delivered what they promised when they say they will do it. On the occasion when we needed urgent response they solved the problems within a few hours and got us back-up and running. We would have no hesitation in recommending them to any business.
Smart IT have produced 2 separate websites for both of our businesses. From the initial consultation through to the final product and support thereafter, I could not recommend them highly enough. They are quick to respond to every question and as someone with a small amount of technical IT knowledge, there have been many questions!! The websites themselves are full CMS and at first while it was a little daunting, the training given by Smart IT was exceptional. Due to the user friendly design of the system and the ongoing support we picked it up far quicker than anticipated and the feedback we receive from our clients about the website is fantastic.
As a small but fast growing business, our needs are changing all of the time, Smart IT could not be more helpful and flexible in helping us to find solutions and then implement these quickly and cost effectively. The standard of service is exceptional and we have found the support staff on the phone both friendly and helpful 100% of the time (and there has been a lot of phone calls!)
We have used SmartIT for a number of years now and found them a pleasure to deal with – the key factor for us is the ability to develop an ongoing relationship with a specific engineer who learns about us and our business needs.
We have worked with SMART IT for nearly 2 years and found their level of service to be excellent. They are always quick to respond to requests, and are always on hand for general advice. With regard to business critical problems, they are always available to provide competent and straightforward advice and offer the appropriate solution. With most IT problems, it can be a major headache at times, however having SMART IT to assist and maintain our ICT infrastructure provides added re-assurance that it’s being managed and controlled in the right manner. In addition to support, there are equally competitive on price which in the current climate is very re-assuring.