“Smart IT has supported us for a number of years now. We rely heavily on them for all our IT and
telecom needs. We were also looking for a new hosted phone system given that we knew Smart IT we
decided to go with these for a new hosted telephone system.
On the initial call with the provisioning team the configuration was discussed, and a user guide was
sent across. The system was configured very quick and efficiently with the level on training given on
the admin portal and a detailed guide was sent on how to use the mobile apps.
Our new system is now installed. Smart IT were very good at working around us during the
installation and their engineers have been very helpful with educating staff and remediating any
Ultimately, I do think with Smart IT you get a local, personal service from a team of people who are
keen to support their clients and who work in a professional manner to deliver bespoke business
“I originally came across Smart Office through a cold call, the account manager was very professional
and listened to all of the requirements. Once the contract was signed with Smart Office the
provisioning team were very quick in contacting myself to make sure everything was correct on the
contract and all contact information was correct.
On the initial call with the provisioning team a site survey was booked in and the engineer who
conducted the survey was very professional and made sure they were thorough in gaining all the
information which they required for the system configuration. Throughout the project I was made aware of the different stage, this was presented to myself through a roll out plan with installation dates, new line installs dates.
Once the system had been installed the level of training was great, they also provided the school
with user guides on how the system works. All of the team from the sales team, to engineers and
provisioning team they have been courteous and very professional and anyone who is looking for a
new telephone system I would recommend Smart IT”
Would definitely recommend Smart IT who are not only experts at what they do, but are also polite, friendly and often go above and beyond to resolve any IT issues we come across at the No3 project in London. Daniel, Zak, Shaun, Warren, Ciaran, Ryan & James to name but a few are always very helpful and super friendly.
Thank you to you all for your continued skills, knowledge and advice – and also your patience because we are not the most tech savvy bunch. Your support certainly helps our service to run smoother! The Staff Team @ No3 – OCH 🙂
Fantastic service, immediately sorted out the issue, Friendly fast and efficient -The engineer responded very quickly to the problem, he kept me informed what was happening and worked until the problem was sorted.
I know that no matter how big or small the problem, I know the response will always be professional and they always get the job done.
Had a simple problem regarding passwords and new phones linking to email accounts. Within 5 minutes of reporting via email I had a call back and password reset and guidance on the process I needed to complete.
All worked as advised and was good to get a follow up call later that afternoon to ensure it was all in place. Excellent service
Smart IT are invaluable to the support of elderly clients within the city of Sunderland. Due to current pandemic our services are critical in reaching those isolated during Covid.
Due to not being able to support them face to face, IT has been an essential and important part of our contact with elderly clients. Without Smart IT many of our clients would have been left alone and vulnerable.
Thank you SMART IT for the hard work you have achieved during this critical time.
On the rare occasions I have IT issues, Smart IT have proved to be reliable and professional and invariably respond to my queries well within their declared timeframe. Their engineers are knowledgeable and proficient and always ensure any problem is completely rectified prior to closing tickets. Highly recommended.
“When we were looking for a new IT Support company in 2019, Smart IT were incredibly competitively priced. Our initial thought was that they’d at least match what the current support company delivered but at a better price. The reality we discovered is that Smart IT are streets ahead of everyone we looked at both in terms of technical expertise and customer service and our systems have never been so settled, easy to use and totally hassle free.
“Smart IT really do live up to their name, with technicians who listen, communicate & follow problems through until resolved.
Something some larger companies seem unable to manage. I’m delighted at the system they have set up, which meets the needs of our business really well.
Very efficient & friendly response to any problems. Excellent company & a huge improvement on any telecommunications company I have dealt with previously. I highly recommend.”
“Perfect service, yet again from Smart IT
Our query was urgent as we had other engineers waiting needing information from Smart IT and yet again Smart IT delivered a perfect service.
Thank you very much.”
“Absolutely stellar Job from the telecoms team sorting our VoIP directory for us; I know from past experience how finicky getting this kind of thing working within VoIP control panels and GUIs can be.
The team stayed in contact throughout the process to get this working, and completed the task in great time.”
“Smart IT has supported us for a number of years now. We rely heavily on them for all our IT needs. Every one of their engineers who has assisted us has been knowledgeable, professional and technically very able.
We would be lost without Smart IT’s support and I would highly recommend them to any business which needs technical support.”
“In our search for an IT Service provider we were determined to find the right provider who could address the school’s immediate needs and our future IT ambitions and goals. Smart IT stood out immediately, they had the organisational structure we required, providing a fully managed service desk including, first, second, and third line support.
The technical team and their capabilities along with their passion and drive made them the first choice for IT support for St Aidan’s. There was a real desire to work with us and determination to fix our ongoing issues.
The entire project was completed within the six-week agreed timeline, and on budget. The approach was professional throughout, and the skills and knowledge of the team was outstanding. Every member for the team was hands on and approachable and this attitude and approach is driven from the top at Smart IT. There was a real appetite from Smart IT to make this solution the best possible for the school”
“We chose Smart IT because they are well positioned to help businesses like us and as we have worked with Smart IT for a number of years, we had full confidence in both their ability and knowledge of our infrastructure along with our long-term IT Strategy
Coming from a corporate background, I have worked with large internal IT departments and I have honestly found the service levels at Smart IT far superior. The response and resolution times far exceeds expectations.
The project was well managed, right from the project initiation meeting through to completion to the ongoing support. I felt like the Smart IT engineers were part of the Clayton Glass team not a third party”
I can confirm that we have worked with Smart IT and Shaun for several years now. Through them we lease our main printer/copier/scanner/fax and we also lease our telephone system through them and they provide the maintenance for the telephones.
This year we have upgraded our telephone system to something more 21st Century. We invited 3 providers to review our needs and put together a proposal. At the end of this we appointed Smart IT.
The decision was not influenced by staying with who we knew; we were quite prepared to use a different supplier but as we went through the process it became increasingly apparent that Smart IT were trying to build something which best met our needs and that they were willing to be flexible to achieve this.
Our new system is now installed. Smart IT were very good at working around us during the installation and their engineers have been very helpful with educating staff and remediating any teething problems.
Ultimately I do think with Smart IT you get a local, personal service from a team of people who are keen to support their clients and who work in a professional manner to deliver bespoke business solutions.
We have used SmartIT for a number of years now and found them a pleasure to deal with – the key factor for us is the ability to develop an ongoing relationship with a specific engineer who learns about us and our business needs.
We have used SmartIT a number of times over the past couple of years for troubleshooting where our in-house expertise is unable to find a solution and all occasions they have successfully and quickly resolved the problem. They have been particularly helpful when dealing with software providers who have a tendency to blame the system hardware or setup when faults arise and with SmartIT’s expertise and knowledge they have been able to deal with such arguments in an authoritative manner that is simply not possible from in-house. We will certainly continue to use them in the future.
Having upgraded our server, with all of the associated problems, and wasted a substantial number of chargeable man hours doing so we looked around for a suitable IT support service provider. We obtained quotes and met with a number of IT support service providers, both local and national before choosing SmartIT. Mark (Hickin) our account manager spent time with us explaining the services Smart IT provide and how these could benefit our company, and since signing with Smart IT I think it fair to say, stealing a line from a well-known wood care specialist’s TV advert, “It does exactly what it says on the tin.”
Our server has run perfectly, any problems / queries have been addressed promptly & professionally by the Smart IT staff.
To be honest my only regret is not contacting them to have them configure the server on the first place which would have saved me substantial time (& that’s now lost billing time).
Smart IT Support installed our new network and have always been prompt, reliable and efficient in dealing with any of our system and other hardware related requirements, whether by telephone support or on site visits. Their support avoids us from being sidetracked from what we’re paid to do ourselves, and that is to look after OUR OWN clients in an efficient and cost effective manner.
Smart IT has provided support to our company for several years. During this time they have installed a bespoke software system which has enhanced our working environment and enabled our staff to be more professional and proficient.
The system has been part of our successful ISO 9001-2 application and has been favourably commented on by successful external audits.
We have engaged the company to continue providing support for this financial year and I fully expect the contract to be renewed for the next financial year.
We have been using Smart IT Support Limited since early this year. We were having real problems with our IT network and the support company that we were using. Smart IT was recommended to us by a business contact.
Smart IT has completely re-installed our Business Server and IT network and solved all of our IT problems. Our network runs extremely smoothly and efficiently now under Smart IT’s management.
Smart IT provides an excellent support contract both remotely and on site. They respond quickly and efficiently to all problems that arise and are always on hand for help and advice.
Smart IT is currently designing our new website which you can view at www.pro-fixinstallations.co.uk.
I would strongly recommend Smart IT Support Limited for your Business IT needs.
Patterson Signs are a sign manufacturing company based in Swalwell, Gateshead. We have an IT infrastructure which includes 24 computer workstations, a Microsoft Small Business Server, various plotters and sign printers, and also a recently installed IP based camera system.
Our IT systems are vital to the day to day running of our business, downtime seriously affects our production. It was for this reason we contracted Smart IT to support our systems.
Smart IT has been providing IT support to our company now for nearly five years. During this time we have always received a professional and efficient service from Smart IT, which at times has far exceeded our expectations.
We are very happy with the service provided to us by Smart IT and would have no hesitation in recommending them to others.
Smart IT has been contracted by our company to provide IT support and website design for over 5 years. We have found the business to be trustworthy and reliable. Always willing to respond to our needs (call outs etc). we have a good business relationship with them built on trust and mutual understanding of each other’s business.
We have no hesitation in recommending their services to other businesses.
Smart IT have been reliable, efficient and friendly and now are really a part of our team here at State 8 Promotions. I have already and will continue to recommend Smart IT.
Smart IT have produced 2 separate websites for both of our businesses. From the initial consultation through to the final product and support thereafter, I could not recommend them highly enough. They are quick to respond to every question and as someone with a small amount of technical IT knowledge, there have been many questions!! The websites themselves are full CMS and at first while it was a little daunting, the training given by Smart IT was exceptional. Due to the user friendly design of the system and the ongoing support we picked it up far quicker than anticipated and the feedback we receive from our clients about the website is fantastic.
As a small but fast growing business, our needs are changing all of the time, Smart IT could not be more helpful and flexible in helping us to find solutions and then implement these quickly and cost effectively. The standard of service is exceptional and we have found the support staff on the phone both friendly and helpful 100% of the time (and there has been a lot of phone calls!)
Our business is 90% reliant upon a fully integrated IT network to enable production of reports, run design software, and plot AudoCAD based drawings. The IT network can also be accessed through a VPN link allowing employees to work remotely, either from home or when on site.
Smart IT has played an essential role in expanding the network, giving much needed advice on hardware solutions, security, and back-up facilities, etc. and all explained in a manner which we understand. They have always delivered a prompt and efficient service, tailored to suit our needs, at a time convenient to us.
We would have no hesitation in recommending Smart IT to any of our clients, business associates or personal friends.
Since changing to Smart IT some time ago we have received excellent service: prompt, reliable and sensibly priced. Nothing is too much trouble, even small jobs. I would gladly recommend Smart IT to any business.
IT Support is underestimated in many businesses. Smart IT has provided our company with a comprehensive service. Without their help our companies productivity would have been affected on a number of occasions. They are a good local company with excellent work ethics. We are happy to recommend them to any other business.
We have worked with SMART IT for nearly 2 years and found their level of service to be excellent. They are always quick to respond to requests, and are always on hand for general advice. With regard to business critical problems, they are always available to provide competent and straightforward advice and offer the appropriate solution. With most IT problems, it can be a major headache at times, however having SMART IT to assist and maintain our ICT infrastructure provides added re-assurance that it’s being managed and controlled in the right manner. In addition to support, there are equally competitive on price which in the current climate is very re-assuring.
We are a niche SME providing nuclear consultancy in the UK, so reliable and secure IT is a critical part of our service to clients. We moved to SMART IT in 2012 and have been delighted with the quality and responsive nature of services they have offered. The team at SMART IT from account management to the IT Engineer who looks after our business have always been professional, friendly and offer practical solutions to our needs. They delivered what they promised when they say they will do it. On the occasion when we needed urgent response they solved the problems within a few hours and got us back-up and running. We would have no hesitation in recommending them to any business.
We were looking for a solution that would allow us access to make changes and upgrades and have the confidence in a provider to give great back up service
We found that with Smartit
Good people giving good service and going the extra mile when required