Tony Wilson

Managing Director

Shaun O’Connor

Sales Director

Jon Proud

Operations Director

Jolanta Dixon

Finance Manager

Shaun Simpson

Technical Manager

Damien Cassidy

Networks Manager

Based in Team Valley, Gateshead, Smart IT has a proven track record of successfully delivering IT solutions across a broad range of industries throughout the UK.

Although typically we serve businesses with between 10 and 500 workstations and servers, our portfolio ranges from working on some of the largest IT networks in the North East to simple one-off PC/server repairs. We are financially stable and have no long term debt.

Smart IT is going from strength to strength, with our client base having nearly doubled in the last two years to over 700 clients. We are a certified ISO 9001 company, and are constantly investing in new technologies and resources to ensure the IT services we offer become more efficient and responsive.

Our customers are in a diverse range of industries including finance, construction, legal, charities, manufacturing, media, NHS, education and other IT specialists. For every customer we develop and deliver a customised support plan to satisfy their unique requirements, expectations and budget.

We will never over-stretch our engineers and recruit as we expand. Although we outsource value added services such as electrical installations, we never sub-contract our key services. We live and die by the service we offer and we are not prepared to compromise on that service by using personnel that are not employed and trained by Smart IT.

Feel free to contact us at any time to discuss how we can help you secure the future of your business by providing the service that your IT setup requires.

Supporting customers throughout the UK


To become the North East’s leading business technology company for customer service, quality and reliability


This will be achieved by providing efficient and proactive support through the unifying of technology, and putting the customer needs at the heart of our service.


  • Provide a friendly but professional service
  • Provide a reliable and pro-active service
  • Offer a quality service that delivers good value for money
  • Provide an enjoyable place to work that recognises and promotes performance