IT Support North East - Trusted Experts for Local Businesses

If you’re a business based in the North East and looking for reliable, responsive, and expert IT support, you’re in the right place. At Smart IT, we specialise in delivering fully managed IT services across the North East, including Newcastle, Gateshead, Sunderland, Durham, and surrounding areas.

With decades of combined experience, industry-leading certifications, and a local presence, we offer a partnership that goes beyond break-fix. We’re your strategic IT support partner, helping you grow with the right technology, while reducing risk, downtime, and costs.

Why Local IT Support in the North East Matters

When IT issues strike, you need someone who can act fast. Our North East-based IT engineers are never far away, we can resolve most problems remotely, but when on-site support is needed, we’re just around the corner.

We proudly support businesses across Newcastle, Gateshead, Sunderland, Durham, Middlesbrough, Hartlepool, Stockton, and more.

Choosing a local IT support company means:

Faster on-site response when needed

Engineers who understand the local business landscape

Personalised support, you're not just a ticket number

Building a long-term relationship with a team that ``gets`` your business

Why work with us
certified
ISO 9001 & ISO 27001 Certified
customer-satisfaction
Overall 4.9 star rating for customer service
audience
Over 60 IT experts
award (1)
Rated in the UK's top 50 MSP's
graduate
Award winning technical training

Our IT Support Services Across the North East

Whether you’re a small business looking to fully outsource IT or an internal IT manager needing extra help, our services scale to suit your needs:

Managed IT Support

Let us take complete responsibility for your IT — from day-to-day support to backups, cybersecurity, and infrastructure management.

24/7 remote monitoring

Unlimited remote and on-site support

Patch management and software updates

Vendor liaison (e.g. Microsoft, Sage, QuickBooks)

Strategic reviews and planning

Ad-Hoc / Break-Fix Support

No contract? No problem. We also offer pay-as-you-go IT support for businesses that need occasional help, fast.

Network & Infrastructure Support

From firewalls and switches to full network installations, we can design, manage, and optimise your infrastructure.

Wi-Fi and cabling

Network security

Office relocations

VPN and remote access

Cybersecurity

Cybercrime is on the rise, especially targeting SMEs. We help businesses in the North East protect their data, their customers, and their reputation.

Managed antivirus and endpoint protection

Firewalls and threat detection

Security awareness training

Microsoft 365 security audits

Microsoft 365 & Cloud Support

As Microsoft Partners, we help businesses make the most of the cloud:

Microsoft 365 setup and migration

SharePoint and Teams configuration

Cloud backup and business continuity

Hosted desktops and virtual servers

Business Telephony & Connectivity

Our telecoms division keeps your team connected with reliable, future-proof voice and internet services:

VoIP systems with full support

Fibre and leased line broadband

Call recording and reporting

Mobile device management

Smart IT Support - North East
4.9
Based on 158 reviews
powered by Google
Chloe Price
12:07 02 Oct 23
Whilst dealing with a new member of the smart IT team, the young man was very happy to help, he was able to solve my connection issue without any problems. Smart IT have always solved my technical issues out straight away, very helpful and friendly bunch of staff! Definitely recommend.
Paul Ross
14:07 19 Sep 23
Great Service and super-fast repsonse - highly recomended!
Julie Blythe
07:11 19 Sep 23
Great service and support from Smart IT. Kieran recently dealt with my request promptly and efficiently
Deborah Proud
09:29 17 Jul 23
Smart It have provided IT support to me in my role for quite a few years now. They have consistently provided excellent IT support, guidance and advice to me during this time. The engineers are always approachable, professional and friendly. I am confident to ring about any issue no matter how small. Smart It work quickly and efficiently to resolve problems.
Anne Smith
09:07 16 Feb 22
We have used Smart IT for quite a few years now and they always provide an excellent service. The technicians are professional, knowledgeable and very helpful in response to any IT issues.
Iwona Nowak
10:36 14 Feb 22
Quickly and in a professional manner resolved the quarry I had. Thanks
Julie Carolan
09:53 14 Feb 22
Efficient and very patient. All interactions were a pleasure. They identified issues and problem solved effectively., ensuring professionalism whilst keeping me updated throughout the processes. Well recommended.
Kerry Reed
15:56 14 Jan 22
Really good service , responsive and very good at solving problems .
Marky Mark
10:25 14 Jan 22
Excellent response time and timely resolution from a very helpful professional. Many thanks.
Krishna Shipley
09:40 17 Aug 21
Really helpful, quick and efficient support received
Alan Beattie
07:25 04 Jun 21
Very swift response and very helpful. Thank you very much.
Claire Boardman
09:40 28 Apr 21
Smart IT are a brilliant support- we have all levels of IT users within our organisation and it's never too much for them to assist our staff. They are always patient and able to explain things to staff in a way that they understand. I have personally found their communication to be great, they will contact you when they say they will and they always follow up to ensure they've solved the problem for you. I would definitely recommend Smart IT!
Roger Parkin
15:59 11 Dec 20
The engineers are always so prompt, efficient and friendly. Just what you need when IT is playing up and you are busy. I couldn't recommend them enough1
Jonathan Park
09:55 26 Nov 20
Smart IT provide brilliant computing support. Response times are very quick and nothing is too much hassle for the guys. They will do everything they can to help and it doesn't seem to matter how long a problem takes. Great service
Victoria Clark
18:01 25 Nov 20
Absolutely brilliant company. Very responsive, very professional, best ICT support company I've come across. Staff are knowledgeable, very helpful, our account manager is always on hand for advice and support. No job is too big or too small for them. Would highly recommend.
Belinda Wright
16:59 25 Nov 20
We have been using Smart IT for years now and although our business is based in the South of England now, we have absolutely no reason to use a more local company. No complaints, highly recommend.
Ken Etherington
08:30 24 Nov 20
Changing to Smart IT as our telephone provider has proved to be a smart move. Great service at a very competitive price, what more could you want!
Danielle Atkinson
10:48 03 Nov 20
Helpful company, some go out of their way to help but waiting times and communication could be improved on, especially for urgent issues.
Jemma O'Connell
10:43 19 Oct 20
Great service from the team, prompt response to issues and friendly and professional attitude to their work.
Jodie Hunter
12:23 03 Oct 20
Always friendly and happy to help. Couldn't speak higher of this company.
Claire Kennedy
06:04 28 Sep 20
Excellent support from Smart IT Highly recommended.
Rob Mason
11:23 25 Sep 20
Smart IT are thoroughly professional providers of IT support and have never failed to get me up and running in the shortest time possible. I have no hesitation in recommending their services
Brendon Ferguson
10:35 25 Sep 20
Coming from a large company with it's own in house IT support, to a smaller company who outsources, If anything I've found Smart IT to be more responsive & professional then my previous experience.
Linda Jones
13:32 14 Aug 20
I cannot recommend this company highly enough. SmartIT has given us an enormous improvement in quality of service & facilities compared to previous, more well-known providers. Queries are responded to efficiently & the excellent call handling equipment/software allows our small business to give great response times for our clients even when the office number cannot be answered.
Pat Harrison
13:54 14 Jul 20
The team at Smart IT are always cheerful and happy to help when I call them. They all exhibit a Can Do attitude and they set a high standard to which I for one strive to attain. I'm from an unrelated customer services team for a different company and I'm always impressed at their consistent level of service.
Richard Pavier
12:16 25 Jun 20
Whenever I have had to call Smart IT, they have been quick to respond, friendly, professional and the work has been of a very high standard. I would have no hesitation to recommend them.
Adam Clare
09:23 02 Apr 20
Smart provide all new IT equipment, our telephone system and our Multi-function printer to ADS along with full support. Great service as always!
Management | abode-living.com
07:02 02 Apr 20
We have used Smart IT for a number of months now and are very impressed with their service - they answer queries very quickly and resolve all problems the same day, we have recently had to have our phones diverted as we are working from home, this was requested and completed within an hour - keep up the good work
Tina Saunders
12:54 26 Jun 17
Our organisation uses Smart IT for the computer support.

I have called for support on a few occasions so far and each time I am met with helpful engineers who understand my issues (even though I have a very limited IT knowledge!).
They rectify any problems I have had very quickly and have always called to make sure that things are working okay.
Very please with the service I have received 🙂
Where We Work in the North East

We’ve built long-standing relationships with organisations of all sizes throughout the North East, including:

Newcastle upon Tyne

Gateshead

Sunderland & Washington

Durham & Chester-le-Street

Middlesbrough, Hartlepool, Stockton

Northumberland & Darlington

No matter where you’re based in the North East, Smart IT has you covered.

Choose Smart IT for IT Support in the North East

With so many IT companies in the North East, why do hundreds of businesses choose Smart IT?

Experience

We’ve been supporting businesses in the region for over 15 years.

Tailored support:

No one-size-fits-all contracts — we build packages around your needs.

Award-winning

Winners of the North East Business Awards and IT Provider of the Year.

Security-first

ISO 27001 certified and focused on keeping your business secure.

All under one roof

IT, cloud, telecoms, and cybersecurity from a single partner.

Whether you’re a growing business, a multi-site enterprise, or a charity, we provide IT support that fits — with clear SLAs, transparent pricing, and no jargon.

Whether you’re interested in learning more about our Managed IT Services, IT support, and solutions, or if you’re seeking a quote for upgrading your telephone system, simply fill out our contact form. Once submitted, we’ll reach out to discuss your needs and explore the best options for you.

Request a free quote...