Flexible, On-Demand IT Expertise When You Need It

Not every business needs a full-time IT support contract, but when issues arise, having reliable, expert support on hand is essential. Whether you need one-off troubleshooting, IT consultancy, or assistance with a specific project, Smart IT provides flexible, pay-as-you-go support tailored to your needs.

With our ad-hoc IT support and block hour packages, you get expert IT assistance without the commitment of a long-term contract. From resolving urgent technical issues to implementing IT projects, our team is ready to help—whenever you need us.

Fast, Professional Help When You Need It

Technology issues can disrupt business operations, but not every company requires a fixed support contract. Our ad-hoc IT support provides expert assistance on a pay-as-you-go basis, ensuring you only pay for the support you need, when you need it.

Whether it’s a network outage, software issue, security concern, or hardware failure, our experienced engineers diagnose and resolve problems quickly to minimise downtime and keep your business running smoothly.

Why work with us

ISO 9001 & ISO 27001 Certified

Overall 4.9 star rating for customer service

Over 60 IT experts

Rated in the UK's top 50 MSP's

Award winning technical training

Project-Based IT Consultancy

Expert Guidance for Your IT Initiatives. From system upgrades to cloud migrations, IT projects require the right expertise to ensure a smooth and efficient implementation. Our IT consultants work closely with your business to plan, manage, and execute one-off IT projects with minimal disruption.

How we can assist

IT infrastructure upgrades

Servers, networks, and cloud migrations

Cybersecurity improvements

Security audits, threat mitigation, and compliance

Microsoft 365 & cloud adoption

Seamless transitions to cloud-based platforms

Business continuity & backup solutions

Ensuring your data is secure and recoverable

Bespoke IT solutions

Tailored advice and implementations to support your goals

Whatever your IT project, we’ll provide the right expertise to deliver it on time and within budget.

Smart IT Support - North East

4.9

Based on 199 reviews

Chris Johnson

10:27 20 Oct 25

Always extremely efficient and helpful and incredibly patient for those of us who aren't very computer savvy. Great quick responses and would highly recommend.

Brilliant!!!

Alison Stephenson

09:36 20 Oct 25

The staff are always helpful, polite, and flexible to individual needs. Whether you’re dealing with them online / telephone or face to face, their professionalism and courtesy are outstanding. You’re never made to feel stupid — everything is explained clearly and without any patronising tone. They’re friendly, approachable, and always willing to offer helpful advice. A truly supportive and understanding team who make every interaction a positive experience.

Turnmill Team

09:32 20 Oct 25

Very helpful & friendly staff, instant response when we have a problem and a pleasure to deal with.

Dan Phillips

13:32 17 Oct 25

Fast response with fast results. A boon to any company needing of a third party ICT guardian. highly recommended

Ruth Terrington

12:50 17 Oct 25

We’ve been really impressed with Smart IT -their support team is knowledgeable, friendly, and always quick to respond. They take the time to understand our business needs and provide clear, practical solutions rather than just tech jargon. Excellent service, reliable systems, and great value for money. Highly recommended to anyone looking for dependable IT support!

Shakil Ahmed

15:56 30 Sep 25

Smart IT has been absolutely fantastic! They are always quick to respond, professional, and go above and beyond to resolve any issues. Whether it’s a small technical glitch or a more complex problem, they handle it efficiently and with a friendly attitude. Their support has made a huge difference to our day-to-day work, and we really appreciate their reliability and expertise. Couldn’t ask for a better IT company—highly recommended! Shakil @ NGU Homes

John Davidson

16:15 09 Sep 25

I was dreading having to re-wire our whole network and move all over of IT infrastructure at the practice. Having just finished the work, I couldn't be happier and the attention to detail from Smart IT. They surveyed the work to a very high level of detail and completely understood the intricacies of the network and CCTV system that we use and how that integrates with our instrumentation and equipment.
When it came to the installation, they worked around our business hours and over a weekend so that it did not interfere with our normal operations.
Staff at all levels were courteous, responsive and highly professional.
I couldn't recommend them more highly!
From us all at Querido & Davidson - Thank you

Martin Simnett

13:51 23 Jul 25

Smart IT have delivered a highly scalable and reliable system for our group of companies, allowing our staff to securely log in and work from anywhere in the world. This flexibility has not only improved productivity across the business but also significantly reduced our reliance on expensive on-site hardware and infrastructure. Their cloud-first approach has proven to be both cost-effective and future-ready.

What really sets Smart IT apart is their no-nonsense, efficient support. Issues are resolved quickly and without unnecessary fuss, making the entire process easy for our team. We also benefit from a dedicated account manager who is approachable, responsive, and always on hand whenever we need advice or assistance.

Overall, Smart IT have been a valuable partner in modernising our IT infrastructure, helping us work smarter, reduce costs, and stay agile in a fast-moving business environment.

Chloe Price

12:07 02 Oct 23

Whilst dealing with a new member of the smart IT team, the young man was very happy to help, he was able to solve my connection issue without any problems. Smart IT have always solved my technical issues out straight away, very helpful and friendly bunch of staff! Definitely recommend.

Paul Ross

14:07 19 Sep 23

Great Service and super-fast repsonse - highly recomended!

Julie Blythe

07:11 19 Sep 23

Great service and support from Smart IT. Kieran recently dealt with my request promptly and efficiently

Deborah Proud

09:29 17 Jul 23

Smart It have provided IT support to me in my role for quite a few years now. They have consistently provided excellent IT support, guidance and advice to me during this time. The engineers are always approachable, professional and friendly. I am confident to ring about any issue no matter how small. Smart It work quickly and efficiently to resolve problems.

Anne Smith

09:07 16 Feb 22

We have used Smart IT for quite a few years now and they always provide an excellent service. The technicians are professional, knowledgeable and very helpful in response to any IT issues.

Iwona Nowak

10:36 14 Feb 22

Quickly and in a professional manner resolved the quarry I had. Thanks

Julie Carolan

09:53 14 Feb 22

Efficient and very patient. All interactions were a pleasure. They identified issues and problem solved effectively., ensuring professionalism whilst keeping me updated throughout the processes. Well recommended.

Kerry Reed

15:56 14 Jan 22

Really good service , responsive and very good at solving problems .

Marky Mark

10:25 14 Jan 22

Excellent response time and timely resolution from a very helpful professional. Many thanks.

Krishna Shipley

09:40 17 Aug 21

Really helpful, quick and efficient support received

Alan Beattie

07:25 04 Jun 21

Very swift response and very helpful. Thank you very much.

Claire Boardman

09:40 28 Apr 21

Smart IT are a brilliant support- we have all levels of IT users within our organisation and it's never too much for them to assist our staff. They are always patient and able to explain things to staff in a way that they understand. I have personally found their communication to be great, they will contact you when they say they will and they always follow up to ensure they've solved the problem for you. I would definitely recommend Smart IT!

Roger Parkin

15:59 11 Dec 20

The engineers are always so prompt, efficient and friendly. Just what you need when IT is playing up and you are busy. I couldn't recommend them enough1

Jonathan Park

09:55 26 Nov 20

Smart IT provide brilliant computing support. Response times are very quick and nothing is too much hassle for the guys. They will do everything they can to help and it doesn't seem to matter how long a problem takes. Great service

Victoria Clark

18:01 25 Nov 20

Absolutely brilliant company. Very responsive, very professional, best ICT support company I've come across. Staff are knowledgeable, very helpful, our account manager is always on hand for advice and support. No job is too big or too small for them. Would highly recommend.

Belinda Wright

16:59 25 Nov 20

We have been using Smart IT for years now and although our business is based in the South of England now, we have absolutely no reason to use a more local company. No complaints, highly recommend.

Ken Etherington

08:30 24 Nov 20

Changing to Smart IT as our telephone provider has proved to be a smart move. Great service at a very competitive price, what more could you want!

Danielle Atkinson

10:48 03 Nov 20

Helpful company, some go out of their way to help but waiting times and communication could be improved on, especially for urgent issues.

Jemma O'Connell

10:43 19 Oct 20

Great service from the team, prompt response to issues and friendly and professional attitude to their work.

Jodie Hunter

12:23 03 Oct 20

Always friendly and happy to help. Couldn't speak higher of this company.

Claire Kennedy

06:04 28 Sep 20

Excellent support from Smart IT Highly recommended.

Rob Mason

11:23 25 Sep 20

Smart IT are thoroughly professional providers of IT support and have never failed to get me up and running in the shortest time possible. I have no hesitation in recommending their services

Brendon Ferguson

10:35 25 Sep 20

Coming from a large company with it's own in house IT support, to a smaller company who outsources, If anything I've found Smart IT to be more responsive & professional then my previous experience.

Linda Jones

13:32 14 Aug 20

I cannot recommend this company highly enough. SmartIT has given us an enormous improvement in quality of service & facilities compared to previous, more well-known providers. Queries are responded to efficiently & the excellent call handling equipment/software allows our small business to give great response times for our clients even when the office number cannot be answered.

Pat Harrison

13:54 14 Jul 20

The team at Smart IT are always cheerful and happy to help when I call them. They all exhibit a Can Do attitude and they set a high standard to which I for one strive to attain. I'm from an unrelated customer services team for a different company and I'm always impressed at their consistent level of service.

Richard Pavier

12:16 25 Jun 20

Whenever I have had to call Smart IT, they have been quick to respond, friendly, professional and the work has been of a very high standard. I would have no hesitation to recommend them.

Adam Clare

09:23 02 Apr 20

Smart provide all new IT equipment, our telephone system and our Multi-function printer to ADS along with full support. Great service as always!

Management | abode-living.com

07:02 02 Apr 20

We have used Smart IT for a number of months now and are very impressed with their service - they answer queries very quickly and resolve all problems the same day, we have recently had to have our phones diverted as we are working from home, this was requested and completed within an hour - keep up the good work

Tina Saunders

12:54 26 Jun 17

Our organisation uses Smart IT for the computer support.

I have called for support on a few occasions so far and each time I am met with helpful engineers who understand my issues (even though I have a very limited IT knowledge!).
They rectify any problems I have had very quickly and have always called to make sure that things are working okay.
Very please with the service I have received 🙂

Block Hour IT Support

A Cost-Effective Way to Plan for IT Assistance. If you need occasional IT support but want to avoid the unpredictability of ad-hoc charges, our block hour support packages offer a flexible, discounted way to pre-purchase IT support time. Instead of paying per call-out, you buy a set number of support hours in advance, which can be used whenever needed. This gives you priority access to our IT specialists while keeping costs predictable.

Benefits of Block Hours

More cost-effective than ad-hoc support

Prepaid hours come at a discounted rate

Priority response

Faster assistance when you need it most

Flexible usage

Use hours for troubleshooting, IT advice, or project work

No long-term contract

Get the support you need without ongoing commitments

Block hours can be used across a range of IT services, from urgent fixes to planned maintenance and consultancy.

Whether you’re interested in learning more about our Ad-Hoc IT Support, or if you’re seeking a quote for a one-off project, simply fill out our contact form. Once submitted, we’ll reach out to discuss your needs and explore the options for you.

Request a free quote...