To make paying for services as simple and hassle-free as possible, we collect all payments through Direct Debit. This method is not only convenient for you, by ensuring payments are automatically made on time, so you don’t have to worry about missed invoices or service interruptions. It’s also a secure and reliable way to stay on top of your account with minimal effort.
Why choose Direct Debit?
Better financial planning
You know exactly when payments will leave your account, helping you manage your cash flow with confidence.
Less admin
One quick form to set up, and no more cheques or manual card/bank payments. It saves time and hassle.
You're always in control
We’ll give you at least 10 days’ notice before taking any payment, giving you plenty of time to review it.
Secure and reliable
Direct Debit is one of the safest payment methods available.
Protected by the Direct Debit Guarantee
If there’s ever an error, you’ll get an immediate refund.
Avoid service disruption
By paying automatically, you won’t risk falling behind and having your services paused.
A few important things to know:
Your Direct Debit will clear the balance on your account at the end of the month
Direct Debits are different from Standing Orders, the amount we collect can vary based on your account balance, similar to how you pay your mobile phone bill.
Payments are taken automatically towards the end of each month for invoices older than 10 days.
If you spot an issue with an invoice, let us know as soon as possible, we’ll look into it and refund any amount taken in error.
If you need to cancel your Direct Debit or request a refund, please contact us directly and we’ll take care of it. Cancelling through your bank will result in a £25 + VAT fee, due to charges from the Direct Debit provider.