Looking for dependable IT support in Durham? Smart IT is your trusted partner, providing expert-managed IT services to businesses across Durham and the surrounding areas. Whether you need fully outsourced IT support or assistance for your in-house team, we offer flexible solutions tailored to your business needs.
Reliable, Local, and Award-Winning IT Support for Durham Businesses
Why Choose Smart IT for IT Support in Durham?
Local Expertise
Based in the North East, we understand the unique challenges faced by Durham businesses and provide prompt, on-site support when needed.
Award-Winning Service
Recognized for excellence in IT support, our team is committed to delivering high-quality services that keep your business running smoothly.
Flexible Solutions
From fully managed IT services to ad-hoc support, we offer scalable options to suit businesses of all sizes.
Comprehensive Services
Our offerings include cyber security, cloud solutions, connectivity, and more, ensuring all your IT needs are covered under one roof.
Always extremely efficient and helpful and incredibly patient for those of us who aren't very computer savvy. Great quick responses and would highly recommend.
Brilliant!!!
Brilliant!!!
The staff are always helpful, polite, and flexible to individual needs. Whether you’re dealing with them online / telephone or face to face, their professionalism and courtesy are outstanding. You’re never made to feel stupid — everything is explained clearly and without any patronising tone. They’re friendly, approachable, and always willing to offer helpful advice. A truly supportive and understanding team who make every interaction a positive experience.
Very helpful & friendly staff, instant response when we have a problem and a pleasure to deal with.
Fast response with fast results. A boon to any company needing of a third party ICT guardian. highly recommended
We’ve been really impressed with Smart IT -their support team is knowledgeable, friendly, and always quick to respond. They take the time to understand our business needs and provide clear, practical solutions rather than just tech jargon. Excellent service, reliable systems, and great value for money. Highly recommended to anyone looking for dependable IT support!
Smart IT has been absolutely fantastic! They are always quick to respond, professional, and go above and beyond to resolve any issues. Whether it’s a small technical glitch or a more complex problem, they handle it efficiently and with a friendly attitude. Their support has made a huge difference to our day-to-day work, and we really appreciate their reliability and expertise. Couldn’t ask for a better IT company—highly recommended! Shakil @ NGU Homes
I was dreading having to re-wire our whole network and move all over of IT infrastructure at the practice. Having just finished the work, I couldn't be happier and the attention to detail from Smart IT. They surveyed the work to a very high level of detail and completely understood the intricacies of the network and CCTV system that we use and how that integrates with our instrumentation and equipment.
When it came to the installation, they worked around our business hours and over a weekend so that it did not interfere with our normal operations.
Staff at all levels were courteous, responsive and highly professional.
I couldn't recommend them more highly!
From us all at Querido & Davidson - Thank you
When it came to the installation, they worked around our business hours and over a weekend so that it did not interfere with our normal operations.
Staff at all levels were courteous, responsive and highly professional.
I couldn't recommend them more highly!
From us all at Querido & Davidson - Thank you
Smart IT have delivered a highly scalable and reliable system for our group of companies, allowing our staff to securely log in and work from anywhere in the world. This flexibility has not only improved productivity across the business but also significantly reduced our reliance on expensive on-site hardware and infrastructure. Their cloud-first approach has proven to be both cost-effective and future-ready.
What really sets Smart IT apart is their no-nonsense, efficient support. Issues are resolved quickly and without unnecessary fuss, making the entire process easy for our team. We also benefit from a dedicated account manager who is approachable, responsive, and always on hand whenever we need advice or assistance.
Overall, Smart IT have been a valuable partner in modernising our IT infrastructure, helping us work smarter, reduce costs, and stay agile in a fast-moving business environment.
What really sets Smart IT apart is their no-nonsense, efficient support. Issues are resolved quickly and without unnecessary fuss, making the entire process easy for our team. We also benefit from a dedicated account manager who is approachable, responsive, and always on hand whenever we need advice or assistance.
Overall, Smart IT have been a valuable partner in modernising our IT infrastructure, helping us work smarter, reduce costs, and stay agile in a fast-moving business environment.
Whilst dealing with a new member of the smart IT team, the young man was very happy to help, he was able to solve my connection issue without any problems. Smart IT have always solved my technical issues out straight away, very helpful and friendly bunch of staff! Definitely recommend.
Great service and support from Smart IT. Kieran recently dealt with my request promptly and efficiently
Smart It have provided IT support to me in my role for quite a few years now. They have consistently provided excellent IT support, guidance and advice to me during this time. The engineers are always approachable, professional and friendly. I am confident to ring about any issue no matter how small. Smart It work quickly and efficiently to resolve problems.
We have used Smart IT for quite a few years now and they always provide an excellent service. The technicians are professional, knowledgeable and very helpful in response to any IT issues.
Efficient and very patient. All interactions were a pleasure. They identified issues and problem solved effectively., ensuring professionalism whilst keeping me updated throughout the processes. Well recommended.
Excellent response time and timely resolution from a very helpful professional. Many thanks.
Smart IT are a brilliant support- we have all levels of IT users within our organisation and it's never too much for them to assist our staff. They are always patient and able to explain things to staff in a way that they understand. I have personally found their communication to be great, they will contact you when they say they will and they always follow up to ensure they've solved the problem for you. I would definitely recommend Smart IT!
The engineers are always so prompt, efficient and friendly. Just what you need when IT is playing up and you are busy. I couldn't recommend them enough1
Smart IT provide brilliant computing support. Response times are very quick and nothing is too much hassle for the guys. They will do everything they can to help and it doesn't seem to matter how long a problem takes. Great service
Absolutely brilliant company. Very responsive, very professional, best ICT support company I've come across. Staff are knowledgeable, very helpful, our account manager is always on hand for advice and support. No job is too big or too small for them. Would highly recommend.
We have been using Smart IT for years now and although our business is based in the South of England now, we have absolutely no reason to use a more local company. No complaints, highly recommend.
Changing to Smart IT as our telephone provider has proved to be a smart move. Great service at a very competitive price, what more could you want!
Helpful company, some go out of their way to help but waiting times and communication could be improved on, especially for urgent issues.
Great service from the team, prompt response to issues and friendly and professional attitude to their work.
Always friendly and happy to help. Couldn't speak higher of this company.
Smart IT are thoroughly professional providers of IT support and have never failed to get me up and running in the shortest time possible. I have no hesitation in recommending their services
Coming from a large company with it's own in house IT support, to a smaller company who outsources, If anything I've found Smart IT to be more responsive & professional then my previous experience.
I cannot recommend this company highly enough. SmartIT has given us an enormous improvement in quality of service & facilities compared to previous, more well-known providers. Queries are responded to efficiently & the excellent call handling equipment/software allows our small business to give great response times for our clients even when the office number cannot be answered.
The team at Smart IT are always cheerful and happy to help when I call them. They all exhibit a Can Do attitude and they set a high standard to which I for one strive to attain. I'm from an unrelated customer services team for a different company and I'm always impressed at their consistent level of service.
Whenever I have had to call Smart IT, they have been quick to respond, friendly, professional and the work has been of a very high standard. I would have no hesitation to recommend them.
Smart provide all new IT equipment, our telephone system and our Multi-function printer to ADS along with full support. Great service as always!
We have used Smart IT for a number of months now and are very impressed with their service - they answer queries very quickly and resolve all problems the same day, we have recently had to have our phones diverted as we are working from home, this was requested and completed within an hour - keep up the good work
Our organisation uses Smart IT for the computer support.
I have called for support on a few occasions so far and each time I am met with helpful engineers who understand my issues (even though I have a very limited IT knowledge!).
They rectify any problems I have had very quickly and have always called to make sure that things are working okay.
Very please with the service I have received đŸ™‚
I have called for support on a few occasions so far and each time I am met with helpful engineers who understand my issues (even though I have a very limited IT knowledge!).
They rectify any problems I have had very quickly and have always called to make sure that things are working okay.
Very please with the service I have received đŸ™‚
Our IT Support Services in Durham
We provide a wide range of IT support services to businesses in Durham, including:
Managed IT Support
Proactive monitoring, maintenance, and support to keep your systems running efficiently.
Ad-Hoc IT Support
Flexible, pay-as-you-go support for businesses needing occasional IT assistance.
Cloud Services
Migration, management, and support for cloud platforms like Microsoft 365.
Cyber Security
Comprehensive protection against threats, including antivirus, firewall, and phishing protection.
Connectivity Solutions
Reliable internet and telephony services to keep your business connected.
Why work with us
ISO 9001 & ISO 27001 Certified
Overall 4.9 star rating for customer service
Over 60 IT experts
Rated in the UK's top 50 MSP's
Award winning technical training
Areas We Cover in Durham
Our IT support services extend across Durham and the surrounding areas, including:
Durham City
Chester-le-Street
Seaham
Bishop Auckland
Newton Aycliffe
Consett
Crook
Peterlee
No matter where you’re located in Durham, our team is ready to provide prompt and professional IT support.
Get in Touch
Ready to take the stress out of IT and work with a trusted local provider? Whether you’re looking for fully managed IT support or just a helping hand for your internal team, Smart IT has the expertise and flexibility to meet your needs.
Simply get in touch through our contact form to request a free consultation or learn more about how we support businesses across Durham.
Let’s talk about how we can make IT work better for you.
Whether you’re interested in learning more about our Managed IT Services, IT support, and solutions, or if you’re seeking a quote for upgrading your telephone system, simply fill out our contact form. Once submitted, we’ll reach out to discuss your needs and explore the best options for you.
Request a free quote...