Smart IT Support provide an outsourced remote IT service for my employer. They’re incredibly professional, responsive and follow-up promptly as soon as a support ti...
Anneli Mezze
a year ago
Continuous Feedback for Continuous Improvement
At Smart IT, customer satisfaction is at the heart of everything we do. We believe that consistently delivering exceptional service is key to building long-term, successful relationships with our clients.
Every time a customer contacts our service desk, we log the interaction into our ticketing system. Once the issue is resolved, the system automatically sends a survey to the customer, asking them to rate our service out of five. These ratings are then compared against thousands of other professional IT service providers, allowing us to benchmark our performance and strive to exceed industry standards.
Maintaining High Standards as We Grow
As our company expands and we support larger organizations, maintaining a consistently high level of customer service becomes increasingly important. We may not always have prior relationships with every end user we assist, but we ensure that each interaction reflects our commitment to excellence.
Our Performance Over the Years
Since implementing our survey system in 2010, we’ve consistently outperformed industry averages in customer satisfaction. Our dedication to quality service is evident in our survey results, which we proudly share to demonstrate our ongoing commitment to our clients.
Key
Your Rating: The average score from all Smart IT customer surveys
Network Avg: The industry average customer score
Rating vs. Network Avg: A green plus means Smart IT are achieving above industry average, a red negative means Smart IT are falling below the industry average
2024 Survey Results
2022 Survey Results
2020 Survey Results
2018 Survey Results
2016 Survey Results
2014 Survey Results
2012 Survey Results
2010 Survey Results
2023 Survey Results
2021 Survey Results
2019 Survey Results
2017 Survey Results
2015 Survey Results
2013 Survey Results
2011 Survey Results
How do customers rate us?
Southbay have been working with Smart IT since they took over our IT support in May 2026, and the difference has been noticeable from day on...
Ade Haggart
2 weeks ago
Excellent service from Smart iT! The team is always professional, friendly and incredibly helpful. Their response time is amazing, and any i...
Marta Kempska
2 weeks ago
Great service from a Local company, they are a major asset to our business, keeping our IT systems working and improving!
Dolphin Stairlifts
2 weeks ago
We’ve recently moved to this new IT supplier and have been very impressed with the service so far. Keith, our account manager, has bee...
Nicola Mcfarlane
5 months ago
We’ve had a really positive experience with Smart IT. They helped sort out our internet connection, which is now running brilliantly. Any sm...
Yorkshire Education
8 months ago
The staff are always helpful, polite, and flexible to individual needs. Whether you’re dealing with them online / telephone or face to face,...
Alison Stephenson
a year ago
We’ve been really impressed with Smart IT -their support team is knowledgeable, friendly, and always quick to respond. They take the time to...
Ruth Terrington
a year ago
Very happy with the service we receive. As a charity it is so important that we have good reliability and speed of internet. Smart IT delive...
Malcolm Turley
8 months ago
