Smart IT have delivered a highly scalable and reliable system for our group of companies, allowing our staff to securely log in and work from anywhere in the world. This flexibility has not only impro...
Martin Simnett
a year ago
Business Automation That Works As Hard As You Do
Too many businesses are still held back by manual admin, repeated data entry and processes that rely on someone remembering to do something. That time adds up, and it is time your team could be spending on higher value work.
At Smart IT, business automation sits at the heart of our mission to transform the way businesses work. We combine intelligent technology, AI and workflow automation with proactive support to help you automate repetitive work, optimise operations and grow with confidence.
Whether it is connecting your existing systems, removing manual chase emails, or building bespoke AI powered tools, every automation we deliver is designed around how your business actually operates.
At Smart IT, business automation sits at the heart of our mission to transform the way businesses work. We combine intelligent technology, AI and workflow automation with proactive support to help you automate repetitive work, optimise operations and grow with confidence.
Whether it is connecting your existing systems, removing manual chase emails, or building bespoke AI powered tools, every automation we deliver is designed around how your business actually operates.
AI at the Core of Everything We Build
Automation used to mean rigid, rule-based workflows: if X happens, do Y. AI changes that. Our automations can now read an email and understand what it's asking for, extract the right details from a messy invoice, or flag when something looks wrong, rather than just following a fixed script.
That's the difference between older-style automation and what we build today. A traditional workflow breaks the moment something doesn't fit the pattern it was built for. An AI-powered one can handle the exceptions too, which is where most of the manual admin actually lives.
That's the difference between older-style automation and what we build today. A traditional workflow breaks the moment something doesn't fit the pattern it was built for. An AI-powered one can handle the exceptions too, which is where most of the manual admin actually lives.
Our Mission
Transforming the Way Businesses Work
Our mission is to transform the way businesses work through intelligent technology, AI and business automation, backed by proactive support.
Every solution we deliver is designed to help organisations:
Every solution we deliver is designed to help organisations:
Our Business Automation Services
From individual workflows to full system integrations, discover some of the most common ways we help businesses automate.
Workflow Automation
Connect your everyday systems so tasks move automatically from one step to the next, without anyone needing to chase or remind.
AI Document Processing
Extract and act on the information hidden in emails, invoices and forms automatically, freeing your team from manual data entry.
Systems Integration
Link your CRM, accounting, service desk and other core platforms so data flows accurately between them, entered once and used everywhere.
Approval & Task Automation
Replace chase emails and spreadsheet trackers with automated approval chains, reminders and escalations, so nothing gets missed.
Reporting & Business Intelligence
Turn scattered data into live dashboards, so decisions are based on what is happening right now rather than last month's spreadsheet.
Custom Software & AI Solutions
Bespoke applications and AI tools designed around how your business actually works, not generic off the shelf logic.
Microsoft Power Automate
Automation Built on Tools You Already Own
If your business already uses Microsoft 365, you likely already have access to one of the most powerful automation tools available, Microsoft Power Automate. Most businesses simply aren't using it yet.
Power Automate connects the Microsoft apps your team uses every day, Outlook, SharePoint, Teams, Excel and beyond, along with hundreds of other everyday business tools, letting you automate approvals, notifications, data entry and repetitive tasks without writing a line of code.
As a Microsoft Solutions Partner, we help businesses get real value from Power Automate, from simple time-saving flows through to advanced automations built with AI.
Power Automate connects the Microsoft apps your team uses every day, Outlook, SharePoint, Teams, Excel and beyond, along with hundreds of other everyday business tools, letting you automate approvals, notifications, data entry and repetitive tasks without writing a line of code.
As a Microsoft Solutions Partner, we help businesses get real value from Power Automate, from simple time-saving flows through to advanced automations built with AI.
What we help with:
Because Power Automate is built into Microsoft 365, it's often one of the fastest, most cost-effective ways to start automating, before considering a more bespoke, custom-built solution.
A Proven Support Methodology
Every successful project starts with a clear plan.
1. Discover
We look at where time is being lost to manual work and repeated admin across your business.
2. Design
We map out an automation plan that fits your existing tools, systems and processes.
3. Deliver
Our engineers build and configure your automation, with regular communication throughout.
4. Validate
We thoroughly test every automation against real scenarios before handover, with full documentation provided.
5. Support
Once live, our proactive support team monitors, maintains and improves your automation over time.
6. Grow
As your business evolves, we help you plan ahead with strategic advice, scalable solutions and technology that supports your future growth.
Typical Automations We Deliver
- Client onboarding automation
- Approval workflows and sign off chains
- Invoice and purchase order automation
- Automated reporting and dashboards
- Email and ticket triage automation
- CRM to accounting system integration
- Document data extraction
- Quote and proposal automation
- Scheduled data syncs between platforms
- Renewal and contract reminder automation
- AI chatbots and virtual assistants
- Workflow automation for HR processes
- Custom business applications
- AI powered data analysis
- Systems integration between core platforms
Why Choose Smart IT?
Frequently Asked Questions
Most repetitive, rule-based admin work is a good candidate, things like data entry, chasing approvals, generating reports, or moving information between systems. If a task involves a person doing the same steps repeatedly, it's usually possible to automate some or all of it.
No. Most automations connect your existing systems together rather than replacing them, so your team keeps using the tools they already know.
Yes. We regularly build integrations between CRM, accounting, service desk and other core business systems, so information is entered once and flows through automatically.
No. The goal is to remove repetitive admin so your team can spend time on higher value work, not to replace people. Most clients use the time freed up to take on more customers, deliver more sales or focus on work that actually needs a human.
This depends on complexity. A single workflow automation might take a few days to build and test, while a full systems integration project can take several weeks. We'll give you an accurate timeline after understanding what you need.
Yes. We have an in-house software development team who build custom applications and AI tools where an off-the-shelf option doesn't fit how your business works.
Yes. Once live, our support team monitors and maintains your automation, and refines it as your processes change.
It varies significantly depending on complexity, from a simple workflow automation through to a full custom-built system. However, the vast majority of automations we deliver save clients money. We provide a tailored quote after a free consultation to understand your requirements.
