We’ve had a really positive experience with Smart IT. They helped sort out our internet connection, which is now running brilliantly. Any small teething issues we had at the start were dealt with quic...
Yorkshire Education
6 months ago
Local IT Support, Without the Trade-Offs
Plenty of national IT providers will happily take on a North East business. Far fewer can get an engineer through your door within the hour if something serious goes wrong, because your business is a support ticket in a queue that stretches from Newcastle to Southampton.
We're based in Gateshead, at Team Valley, with a second office in Leeds, and we've supported businesses across the North East for over 15 years. That means faster response when you need someone on-site, an understanding of the local business landscape, and a team who knows your setup rather than reading it off a screen for the first time.
How do customers rate us?
We’ve recently moved to this new IT supplier and have been very impressed with the service so far. Keith, our account manager, has bee...
Nicola Mcfarlane
3 months ago
We’ve had a really positive experience with Smart IT. They helped sort out our internet connection, which is now running brilliantly. Any sm...
Yorkshire Education
6 months ago
The staff are always helpful, polite, and flexible to individual needs. Whether you’re dealing with them online / telephone or face to face,...
Alison Stephenson
10 months ago
We’ve been really impressed with Smart IT -their support team is knowledgeable, friendly, and always quick to respond. They take the time to...
Ruth Terrington
10 months ago
Very happy with the service we receive. As a charity it is so important that we have good reliability and speed of internet. Smart IT delive...
Malcolm Turley
8 months ago
Smart IT has been absolutely fantastic! They are always quick to respond, professional, and go above and beyond to resolve any issues. Wheth...
Shakil Ahmed
11 months ago
I was dreading having to re-wire our whole network and move all over of IT infrastructure at the practice. Having just finished the work, I ...
John Davidson
11 months ago
Smart IT Support provide an outsourced remote IT service for my employer. They’re incredibly professional, responsive and follow-up pr...
Anneli Mezze
10 months ago
Everything you need to build a smarter business
From day-to-day IT support to AI-powered automation, we deliver the technology, expertise and innovation that modern businesses need to succeed.
IT Projects
Plan. Build. Deliver.
Delivering successful projects that support your business today and prepare it for tomorrow.
IT Support
Proactive. Responsive. Reliable.
Fast, friendly, expert support that prevents problems before they impact your business.
Cyber Security
Protect. Detect. Respond.
Layered cyber security designed to keep your people, systems and data safe.
Microsoft 365
Collaborate. Communicate. Create.
Helping your teams unlock the full potential of Microsoft 365.
Telecoms & Connectivity
Connect. Communicate. Collaborate.
Reliable business communications built for today's hybrid workplace.
Business Automation
Automate. Optimise. Grow.
Remove repetitive work with intelligent automation and AI.
How Bespoke Software Helped Tyneside Standards Compete and Win on a National Scale
"“Without it, I don’t think we’d have the confidence that customers would stay with us, because it’s pretty much a standard offer now among most calibration labs, the major ones anyway. We’re trying to..."
Daniel Watson Service Manager
Tyneside Standards
Learning for Life is a North East charity that works with adults
"As we grew, the problems just grew with us. We were getting syncing issues, duplicate files, and sometimes we couldn’t even access what we needed. It was affecting everything we did, and the staff wer..."
Marie Matthewson
Learning for Life
First Mortgage values responsiveness and honesty above all
"We were paying exorbitant amounts for what we were getting. You can’t really get through to anyone when you do ring them. The service has been horrendous on that front over the years. And we just thou..."
Chris Adams
First Mortgage NE
Why Local IT Support Matters
Faster Response, Fewer Surprises
When IT breaks, the clock is already running against you. Most issues can be resolved remotely, quickly, but when a problem needs hands-on-keyboard, a provider based two hours away simply can't match a team who can be at your Team Valley, Quorum Business Park, or Newcastle Helix office within the hour.
Choosing a local IT support partner means:
Choosing a local IT support partner means:
Areas We Cover
We provide on-site and remote IT support to businesses throughout:
If you're based anywhere in the North East and not sure whether you're in our coverage area, get in touch, the answer is very likely yes.
Our Mission
Transforming the Way Businesses Work
Our mission is to transform the way businesses work through intelligent technology, AI and business automation, backed by proactive support.
Every solution we deliver is designed to help organisations:
Every solution we deliver is designed to help organisations:
Automate. Optimise. Grow.
Automate.
We use AI and intelligent automation to eliminate repetitive tasks, streamline workflows and free your team to focus on what really matters.
Optimise.
We analyse your technology and processes to identify opportunities, improve efficiency, visibility and performance across your entire organisation.
Grow.
With smarter technology, streamlined operations and proactive support, your business has the freedom to scale, adapt and achieve more.
Our philosophy is simple. Every technology decision should help your business automate repetitive work, optimise performance and create opportunities for growth.
Our IT Support Services for North East Businesses
Why Choose Smart IT for IT Support in the North East
Local Roots, Regional Reach
We've been supporting North East businesses for over 15 years, and we're proud to be based here, not just serving the area from somewhere else.
Frequently Asked Questions
Both. Most issues can be resolved remotely, quickly and without disruption, but when a problem needs a hands-on fix, our North East-based engineers can be on-site the same day.
We support businesses across Newcastle, Gateshead, Sunderland, Durham, Middlesbrough, Hartlepool, Stockton, Northumberland and Darlington. If you're unsure whether your location is covered, get in touch and we'll confirm straight away.
Response times depend on the nature of the issue and your support agreement, but as a local provider, we can typically get an engineer to your North East premises within an hour, far faster than a national or remote-only provider.
We support businesses of all sizes across the North East, from small local companies to larger multi-site organisations, with support packages built around what you actually need rather than a fixed one-size-fits-all contract.
Yes. We regularly take on IT support from other providers, reviewing your current setup and putting right anything that's been missed, with minimal disruption during the switchover.
Both. We offer fully managed IT support contracts for businesses wanting complete IT cover, as well as ad-hoc, pay-as-you-go support for businesses that only need occasional help.
We're genuinely local. Our head office is in Gateshead at Team Valley, with a second office in Leeds, and we've supported North East businesses directly from here for over 15 years.
We support a wide range of sectors across the region, including professional services, manufacturing, healthcare, education, charities and NHS organisations, several of which we hold framework approved supplier status for.
