Smart IT have been a breath of fresh air. From the first business meetings, to the transition period and the support going forward they have all been brilliant. Our account manager is always at the en...
Katie Sykes
a year ago
Your IT Department, Without the Overhead
For small businesses, hiring an IT person doesn't make sense, but going without proper support doesn't either. Every laptop, login, email account and cloud app your business depends on still needs looking after, and a single problem with any of them can stop a whole team working for a day.
SmartCare Small Business gives you a fully outsourced IT department for a predictable monthly cost. We handle the day-to-day, keep your systems secure, and make sure your technology automates the admin and optimises how your team works, so a growing business isn't held back by the technology meant to support it.
As your business grows, so does the demand on your technology. We help you get more from the tools you already use, automating the repetitive admin that eats into your day and optimising how your team works, so your technology keeps pace with your business rather than holding it back.
As your business grows, so does the demand on your technology. We help you get more from the tools you already use, automating the repetitive admin that eats into your day and optimising how your team works, so your technology keeps pace with your business rather than holding it back.
What Is Fully Managed IT Support?
Fully managed IT support means an outside provider takes complete responsibility for keeping your technology running, secure and backed up, in the same way an in-house IT department would, without you needing to hire one.
Even a small business with fewer than 10 people typically relies on a surprising number of connected systems: a broadband connection, laptops, email, cloud storage, accounting software, and whatever else keeps the business running day to day. A problem with any single one of these can stop your whole team working, which is why good IT support isn't really about fixing computers, it's about protecting three things:
Even a small business with fewer than 10 people typically relies on a surprising number of connected systems: a broadband connection, laptops, email, cloud storage, accounting software, and whatever else keeps the business running day to day. A problem with any single one of these can stop your whole team working, which is why good IT support isn't really about fixing computers, it's about protecting three things:
SmartCare Small Business covers all three, as a single, predictable monthly service.
A Proven Support Methodology
Every successful project starts with a clear plan.
1. Discover
We take time to understand your business, your people and your technology, ensuring our support is tailored to the way you work.
2. Audit
We carry out a comprehensive assessment of your IT environment to identify risks, opportunities and areas for improvement.
3. Onboard
We document your systems, configure monitoring, introduce your dedicated support team and ensure a smooth transition with minimal disruption.
4. Support
Our experienced engineers provide fast, friendly support whenever you need us, resolving issues quickly and keeping your users productive.
5. Optimise
We continuously review your IT environment, applying improvements, strengthening security and helping your technology perform at its best.
6. Grow
As your business evolves, we help you plan ahead with strategic advice, scalable solutions and technology that supports your future growth.
What's Included
How do customers rate us?
We’ve recently moved to this new IT supplier and have been very impressed with the service so far. Keith, our account manager, has bee...
Nicola Mcfarlane
3 months ago
We’ve had a really positive experience with Smart IT. They helped sort out our internet connection, which is now running brilliantly. Any sm...
Yorkshire Education
6 months ago
The staff are always helpful, polite, and flexible to individual needs. Whether you’re dealing with them online / telephone or face to face,...
Alison Stephenson
10 months ago
We’ve been really impressed with Smart IT -their support team is knowledgeable, friendly, and always quick to respond. They take the time to...
Ruth Terrington
10 months ago
Very happy with the service we receive. As a charity it is so important that we have good reliability and speed of internet. Smart IT delive...
Malcolm Turley
8 months ago
Smart IT has been absolutely fantastic! They are always quick to respond, professional, and go above and beyond to resolve any issues. Wheth...
Shakil Ahmed
11 months ago
I was dreading having to re-wire our whole network and move all over of IT infrastructure at the practice. Having just finished the work, I ...
John Davidson
11 months ago
Smart IT Support provide an outsourced remote IT service for my employer. They’re incredibly professional, responsive and follow-up pr...
Anneli Mezze
10 months ago
Why Small Businesses Choose Smart IT
Enterprise-Grade Support, Sized for You
You get the same accredited, properly resourced support our larger clients rely on, without paying for capacity you don't need.
Frequently Asked Questions
Not at all, that's exactly who SmartCare Small Business is built for. We handle everything technical, from everyday support to security and backups, in plain English, so you don't need any IT knowledge in-house.
Yes. Small businesses are frequently targeted by cyber criminals, partly because attackers assume defences will be weaker, and a single lost day of email, files or systems can cost far more than a month of IT support. Fully managed IT support is proportionate and achievable at any size.
Pricing is based on your number of users and what you need, with predictable monthly billing and no hidden charges. We'll give you a clear, tailored quote after a free consultation.
Yes. We regularly help small businesses set up properly for the first time, from email and Microsoft 365 through to security and backups, as well as taking over support for businesses that already have systems in place.
Cyber security essentials, including endpoint protection, multi-factor authentication and security updates, are included as standard, not an optional extra.
SmartCare is built to scale with you. As your business grows, your support grows with it, and we'll talk you through what changes, if anything, well before it becomes a problem.
Most issues are resolved remotely within minutes of your staff reporting an issue. Where a problem needs a hands-on fix, we can arrange onsite support.
SmartCare is a fully inclusive support agreement on a fixed term. For a fixed monthly fee, you get everything you need to keep your systems running smoothly, with no charges per hour or per ticket. If issues do arise, our engineers work to resolve them quickly, so there's never a reason to hesitate before asking for help.
