The legal sector is under immense pressure to deliver client requirements in a professional and timely manner, and the telecoms system that is used by a law firm plays a pivotal role. Law firms require telecoms that they can rely on, from a provider that offers excellent customer support.
There is growing focus on businesses across the region to adapt and upgrade to the new and emerging technology before the 2025 deadline. Many of the law firm’s Smart IT have been working with are motivated to be ahead of the curve and have telephone systems and connectivity that will see them well into the future and have already made the transition.
Let’s look at the benefits that they have experienced from switching to a cloud telephony solution.
Reporting
This enables law firm office managers to identify trends, providing the key information needed to measure and assess call handling performance to improve the client’s experience. This can deliver improved call handling time, customer service and support staffing level decisions.
The reporting functionality can be very simply viewed meaning law firms can see what calls they have taken or made and, in the case of billable hours give accurate telephone call duration details.
Organisation
Today, a lot of firms in the legal industry are adhering to ISO270001 standards and have a requirement to become a paperless office. A cloud telephony system can integrate with the most common CRM’s. This integration will allow you to keep track of new and existing clients. You can see the last time they called, what was discussed, any notes on the client and all their personal information. Call recordings can also be stored against client accounts providing a complete audit trail.
Law firms are busy by nature and rather than losing any calls, call queues can be set up, so calls are placed in a queue until someone becomes available. You can also set rules on this – calls can overflow when partners, associates, etc. are not available to take calls.
Collaboration
A Cloud telephony system offers one of the easiest ways to collaborate. It can simplify and accelerate daily tasks. Features such as instant messaging can help to manage caseloads, collaborate on projects, and securely share files. Making it easy for employees and partners to get work done by bringing messages, meetings, and calls together in one app.
Mobility
A cloud telephony solution offers complete mobility, many staff in the legal sector need flexibility to work from anywhere. Often having multiple sites, with the requirement to travel between sites and hot desk. Solicitors, barristers and associates can often be attending court or client meetings so need the flexibility to communicate on the move. As well as the ability to work from home.
A cloud solution offers the flexibility of turning mobile or laptop into their office phone. Calls can be received, made & transferred using their office law firms telephone number, without using mobile plan minutes. Meaning no missing any important office calls.
For information how Smart IT can help with your Cloud Telephone Solutions for Law Firms across Newcastle, Gateshead, Sunderland, Durham and Darlington get in touch today.
