As Benoli Wholesale continued to grow, the demands on their IT infrastructure grew with it. Operating across two linked businesses and supporting teams that needed to reliable systems to keep in touch with each for critical business logistics and answering customer queries, the existing setup was falling short. Poor telephony infrastructure and lack of stable connections had been impacting the performance of day-to-day systems, making tasks like updating data and uploading invoice documentation more time-consuming than they needed to be. Offering a quick and responsive service to both colleagues and customers was an essential part of the wholesaler’s daily functionality as a key supplier for many popular businesses across the North East’s hospitality sector. Missed deliveries due to system delays or difficulty in communicating across the businesses was not an option and needed to be upgraded before outdated technology impacted the company any further.

Steven also works from home regularly, and a slow or unreliable VPN connection to the office was adding friction to his remote working setup. Lack of control over how calls were being handled or redirected to manage team workload was also contributing to issues. With efficiency and customer service at the centre of the wider business strategy, a more reliable, high-performance IT foundation was much needed at this point in their company journey.

In January 2025, Benoli Wholesale partnered with Smart IT, taking on a full suite of services designed to support a growing SME. This included our SmartCare Small Business service, providing comprehensive IT support from our responsive, friendly team of expert engineers. Proactive monitoring and advanced cybersecurity tools provide reassurance to the business owner that their key systems are managed and supported by world-leading technology. A block hours package was also included for any additional bespoke projects as required by the company, moving forward to continue to upgrade their communications infrastructure. SmartFibreConnect Internet was also a key part of the services installed by Smart IT, a high-speed full-fibre broadband, exclusive to the Team Valley area.

A SmartConnect telephony system was also implemented across both Benoli Wholesale and Mark Toney, ensuring consistent and reliable phone services for both internal and external call handling. The flexibility to connect and redirect calls across both teams allows the management to continue providing good service while staff members are on leave or unavailable. Security for the wider business systems was also reviewed as part of our full business audit included as part of our customer onboarding service. This identified a requirement for both anti-virus and email security tools to help prevent phishing attacks and fraudulent access requests to critical infrastructure.