Well done to Peter Wilde, Peter has successfully completed his Apprenticeship, passing his Level 3 Information Communications Technician – Azure Cloud Support Specialist with an impressive Distinction.
Smart IT’s Advanced Apprenticeship Program is an integral part of our business and work culture. We find nothing more rewarding than to see apprentices thrive and develop. 40% of all Smart IT staff come from our apprentice programs which is a statistic we really value as a business.
Throughout his apprenticeship Peter’s role within the business was 1st Line Helpdesk Engineer. Peter’s day-to-day role consists of taking calls from customers and resolving customer support tickets which can range from any sector of IT and telecoms.
“When I started my apprenticeship with Smart IT last year I was a 1st line helpdesk engineer. With Smart IT’s support I have progressed my technical knowledge of many different IT sectors from PC based support to Telecoms. My helpdesk role helped me to build confidence with customer service while also improving my technical knowledge.”
“I chose to do my apprenticeship with Smart IT due to their high success rate of apprentices. During my interview I immediately felt comfortable and was told about the progression available to all apprentices.”
“During my apprenticeship I’ve received countless support from senior management and other team members helping me to feel like I am never on my own. I have recently progressed to the role of Project Coordinator, and plan to stay with Smart IT. I hope to progress to project management as the team grows”Peter Wilde, Project Co-Ordinator, Smart IT
“Peter has moulded within the team very quickly and was always shown progression in his development when working on our helpdesk. Not only having a great bond with his colleagues, the surveys coming back also shows he is quite popular with our customers, often some coming back to us asking for Pete to do all their jobs.”
“Peter’s work ethic is second to none and has been vital on Smart IT Helpdesk. His hard work hasn’t gone unnoticed and has recently been promoted from 1st Line Engineer to Project Co-Ordinator which Peter has settled into like a duck to water. I believe Peter will have a great future within Smart IT.”Andrew Bainbridge, Helpdesk Manager, Smart IT
For information how Smart IT can help with your IT Systems contact us today.