Business automation for small teams
Give your team back the day they lose to admin
Automation isn't just for large companies with big IT budgets. We help small businesses across the North East remove the repetitive work that slows them down, using the software they already pay for.
Business automation for small teams
Your people were hired to do the work, not
to retype it
In most small businesses, the same information gets entered three or four times before anyone acts on it. That's not a staffing problem. It's a process problem, and it's fixable
01
The same data, entered twice
An enquiry arrives by email, gets typed into a spreadsheet, then typed again into your accounts system. Every copy is a chance to get it wrong.
02
Chasing, not doing
Approvals, timesheets and paperwork sit in inboxes until someone remembers to ask. The work waits on the reminder.
03
Month-end takes days
Reports get rebuilt by hand every month from the same sources, in the same order, by the person who can least afford the time.
How it works
Small, useful and live within weeks - not a two-year IT project
We start with one process, prove it works and move to the next. Most first automations are
built on Microsoft 365 tools you already licence, so there's nothing new to buy.
built on Microsoft 365 tools you already licence, so there's nothing new to buy.
1
A 45-minute audit
We sit down with you, walk through how the work actually flows and pick the process with the fastest payback. Free, and you keep the recommendations.
2
Build in two to three weeks
We build the first automation on the tools you already have, test it with the people who use it and adjust before it goes
live.
live.
3
Prove it, then extend
You see the time saved on one process before committing to the next. No lock-in and no big impact rollout.
Our Work
Automation we've built for businesses like yours
Recruitment
Recruitment software automation
A recruitment business was managing candidates across a spreadsheet, an inbox and its CRM, with compliance documents chased by hand. We connected the systems so a new candidate is created once and moves through screening, compliance and placement automatically, with reminders sent on their behalf.
Time Saved:
11 hours saved per week
Candidate onboarding:
From 6 days to 1 day
Solicitors
AI transcript tools for solicitors and legal teams
Fee earners were dictating notes and waiting on typed transcripts before files could progress. We introduced secure AI transcription that turns recordings of meetings and calls into accurate, searchable file notes, with data kept in the firm's own environment.
Time Saved:
4 hours per fee earner, per week
Notes available:
From 5 days to same day
Software Implementation
Tyneside Standards: paperwork off the desk, quotes out the same day
Tyneside Standards were handling every job record, certificate and quote by hand across email and spreadsheets. We mapped the process end to end and automated the repetitive steps, so information is entered once and flows through to the paperwork automatically. The team now spends its time on
customers instead of admin.
customers instead of admin.
The portal works, and it just keeps getting better. It helps the business day to day, it's given us the edge to compete with companies a lot bigger than us, and customers are happy. Ten years in, we're still finding new ways to use it.
Daniel Watson, Service Manager
Want to know more about Smart IT or have a project in mind?
Please get in touch with us using the details below, or fill in our contact form and we will get back to you.
Our sales office is open 08:30 to 17:00, support is available 07:00 to 19:00 Monday to Friday, excluding public and bank holidays.
