This week we are wishing congratulations to James Houston on passing his Infrastructure Technician Apprenticeship and being awarded a BCS Pass Grade, a great achievement!
The Infrastructure Technician Apprenticeship covers the following modules:
- Network fundamentals
James initially joined Smart IT on work experience. We work closely with local schools to provide work experience opportunities to students looking to embark on a career within IT. James’s drive, determination and optimism left a significant impression on us, and we offered him a position as an Apprentice Engineer. Since then, James has flourished, going from strength to strength.
“I joined Smart IT on work experience, I learned so much during this time and knew it was a career I wanted to pursue. I was offered a full-time apprenticeship, which I was so happy to accept and already felt a valued team member.”James Houston, Smart IT, Helpdesk Engineer
James was supported and mentored during his apprenticeship by Andrew Bainbridge, Helpdesk Supervisor. Andrew explains further:
“I am very impressed with James on passing his apprenticeship, from day one he has always worked hard to achieve this target. It’s great to see how far he has progressed within the business, from starting with us as work experience to now a qualified engineer on our service desk. A fantastic achievement during a difficult 2020. Well done James, you smashed it!”Andrew Bainbridge, Smart IT, Helpdesk Supervisor
James has also made a great impression on our clients too. Here are just some of James’s recent engineer survey comments.“
“Excellent service and a true expert on hand to resolve the problem.”
“Brilliant and efficient service – true experts on hand for great and swift resolution to deal with any IT issues encounter. The Smart IT team have saved the day again – well done.”
“James is so friendly and helpful.”
“James is a Legend”
“Amazing support from James! 🙂 efficient, professional, and reliable.”
We are exceptionally proud of the Smart IT Advanced Apprentice Program, we are committed to attracting, developing, and retaining our apprentices. Over the years, many of our most successful engineers have come from the apprentice program.
If you would like to find out more about the Smart IT apprenticeship scheme – get in touch today.