Smart IT have been selected as a supplier that meets the criteria on the NHS England Advanced Telephony Better Purchasing framework. This framework offers an innovative way of supporting Practices and Primary Care networks. The National commercial and Procurement Hub have provided a list of suppliers who meet the cloud based telephony specifications along with the NHS terms and conditions.
The framework ensures that telephony systems can provide GP Practices with all of the capabilities needed from a cloud based solution and we are pleased to announce that our Smart Healthcare product meets all of the below capabilities:
- Auto Attendant/IVR
- Call queuing with position/wait time
- Patient callback option
- Clinical system integration
- Call recording
- Call reporting/analytics and wallboards
- VIP call routing
- SMS & Voicemail to email services
- Homeworking/remote working options
Our Smart Healthcare platform is specifically designed to support NHS organisations and provide the best experience possible for both Patients and staff.
Head of Sales Darryl Robinson said: “We are thrilled to have been named on the BPf list and we are now excited to be able to continue to provide our services and solutions into NHS Practices across England. We have worked with Surgeries for many years and now that we are officially in a position to continue to working with our long standing Practices whilst also supporting new Practices with there specific needs, we couldn’t be happier!