Smart IT Support Newcastle provide a fully outsourced IT department to small and medium sized businesses within the North East, including Newcastle, Sunderland, Washington, Gateshead, Durham and Leeds.
IT Support Newcastle
Our Microsoft Certified Professional engineers are based in our Newcastle IT Support office so you can be sure you’ll have an engineer onsite ASAP should you have an issue.
Our IT Support Agreements give your business unlimited IT Support for a fixed monthly fee, no more unexpected bills. We also offer pro-active IT Support services to help identify and repair issues before they cause you or your staff problems, our engineers can carry out pro-active maintenance on IT networks and servers remotely without you needing to get involved.
Why work with us
ISO 9001 & ISO 27001 Certified
Overall 4.9 star rating for customer service
Over 60 IT experts
Rated in the UK's top 50 MSP's
Award winning technical training
Newcastle IT Support Specialists
Although we now offer a full range IT services to compliment our IT support service, such as telecoms, software development and website design. We specialize in providing IT Support to businesses with 5 to 500 computers, and it’s what we’re good at – just ask our customers! We have also won best IT Support company in the North East, and for two years running were rated in the UK’s top 50 MSP (Managed Service Providers).
IT Support Newcastle Quote
For smaller businesses requiring IT support on an ad-hoc basis we also provide Pay-As-You-Go, or Ad-Hoc IT Support. Ad-hoc IT Support can also be used by larger companies requiring the additional expertise that Smart IT engineers can provide to more complicated projects.
Ad-Hoc IT Support in Newcastle
Find out how much you could save by outsourcing your IT Support to Smart IT. Use the form below to request a no obligation quote.
Areas we cover in Newcastle
We cover all areas within Newcastle upon Tyne with IT Support, including (but not limited to):
- Byker
- Gosforth
- North Kenton
- Blakelaw
- Fenham
- Jesmond
- Benton
- Forest Hall
- West Moor
- Heaton
- Newcastle upon Tyne
- Throckley
- Walker
- Eldon Square
- Elswick
- Newburn
- Walbottle
- Westerhope
Other areas we cover include IT Support Gateshead, IT Support Sunderland, North Shields, North Tyneside, South Tyneside, Washington and IT Support Durham.
Chris Johnson
10:27 20 Oct 25
Always extremely efficient and helpful and incredibly patient for those of us who aren't very computer savvy. Great quick responses and would highly recommend.
Brilliant!!!
Brilliant!!!
Alison Stephenson
09:36 20 Oct 25
The staff are always helpful, polite, and flexible to individual needs. Whether you’re dealing with them online / telephone or face to face, their professionalism and courtesy are outstanding. You’re never made to feel stupid — everything is explained clearly and without any patronising tone. They’re friendly, approachable, and always willing to offer helpful advice. A truly supportive and understanding team who make every interaction a positive experience.
Turnmill Team
09:32 20 Oct 25
Very helpful & friendly staff, instant response when we have a problem and a pleasure to deal with.
Dan Phillips
13:32 17 Oct 25
Fast response with fast results. A boon to any company needing of a third party ICT guardian. highly recommended
Ruth Terrington
12:50 17 Oct 25
We’ve been really impressed with Smart IT -their support team is knowledgeable, friendly, and always quick to respond. They take the time to understand our business needs and provide clear, practical solutions rather than just tech jargon. Excellent service, reliable systems, and great value for money. Highly recommended to anyone looking for dependable IT support!
Shakil Ahmed
15:56 30 Sep 25
Smart IT has been absolutely fantastic! They are always quick to respond, professional, and go above and beyond to resolve any issues. Whether it’s a small technical glitch or a more complex problem, they handle it efficiently and with a friendly attitude. Their support has made a huge difference to our day-to-day work, and we really appreciate their reliability and expertise. Couldn’t ask for a better IT company—highly recommended! Shakil @ NGU Homes
John Davidson
16:15 09 Sep 25
I was dreading having to re-wire our whole network and move all over of IT infrastructure at the practice. Having just finished the work, I couldn't be happier and the attention to detail from Smart IT. They surveyed the work to a very high level of detail and completely understood the intricacies of the network and CCTV system that we use and how that integrates with our instrumentation and equipment.
When it came to the installation, they worked around our business hours and over a weekend so that it did not interfere with our normal operations.
Staff at all levels were courteous, responsive and highly professional.
I couldn't recommend them more highly!
From us all at Querido & Davidson - Thank you
When it came to the installation, they worked around our business hours and over a weekend so that it did not interfere with our normal operations.
Staff at all levels were courteous, responsive and highly professional.
I couldn't recommend them more highly!
From us all at Querido & Davidson - Thank you
Martin Simnett
13:51 23 Jul 25
Smart IT have delivered a highly scalable and reliable system for our group of companies, allowing our staff to securely log in and work from anywhere in the world. This flexibility has not only improved productivity across the business but also significantly reduced our reliance on expensive on-site hardware and infrastructure. Their cloud-first approach has proven to be both cost-effective and future-ready.
What really sets Smart IT apart is their no-nonsense, efficient support. Issues are resolved quickly and without unnecessary fuss, making the entire process easy for our team. We also benefit from a dedicated account manager who is approachable, responsive, and always on hand whenever we need advice or assistance.
Overall, Smart IT have been a valuable partner in modernising our IT infrastructure, helping us work smarter, reduce costs, and stay agile in a fast-moving business environment.
What really sets Smart IT apart is their no-nonsense, efficient support. Issues are resolved quickly and without unnecessary fuss, making the entire process easy for our team. We also benefit from a dedicated account manager who is approachable, responsive, and always on hand whenever we need advice or assistance.
Overall, Smart IT have been a valuable partner in modernising our IT infrastructure, helping us work smarter, reduce costs, and stay agile in a fast-moving business environment.
Chloe Price
12:07 02 Oct 23
Whilst dealing with a new member of the smart IT team, the young man was very happy to help, he was able to solve my connection issue without any problems. Smart IT have always solved my technical issues out straight away, very helpful and friendly bunch of staff! Definitely recommend.
Paul Ross
14:07 19 Sep 23
Great Service and super-fast repsonse - highly recomended!
Julie Blythe
07:11 19 Sep 23
Great service and support from Smart IT. Kieran recently dealt with my request promptly and efficiently
Deborah Proud
09:29 17 Jul 23
Smart It have provided IT support to me in my role for quite a few years now. They have consistently provided excellent IT support, guidance and advice to me during this time. The engineers are always approachable, professional and friendly. I am confident to ring about any issue no matter how small. Smart It work quickly and efficiently to resolve problems.
Anne Smith
09:07 16 Feb 22
We have used Smart IT for quite a few years now and they always provide an excellent service. The technicians are professional, knowledgeable and very helpful in response to any IT issues.
Iwona Nowak
10:36 14 Feb 22
Quickly and in a professional manner resolved the quarry I had. Thanks
Julie Carolan
09:53 14 Feb 22
Efficient and very patient. All interactions were a pleasure. They identified issues and problem solved effectively., ensuring professionalism whilst keeping me updated throughout the processes. Well recommended.
Kerry Reed
15:56 14 Jan 22
Really good service , responsive and very good at solving problems .
Marky Mark
10:25 14 Jan 22
Excellent response time and timely resolution from a very helpful professional. Many thanks.
Krishna Shipley
09:40 17 Aug 21
Really helpful, quick and efficient support received
Alan Beattie
07:25 04 Jun 21
Very swift response and very helpful. Thank you very much.
Claire Boardman
09:40 28 Apr 21
Smart IT are a brilliant support- we have all levels of IT users within our organisation and it's never too much for them to assist our staff. They are always patient and able to explain things to staff in a way that they understand. I have personally found their communication to be great, they will contact you when they say they will and they always follow up to ensure they've solved the problem for you. I would definitely recommend Smart IT!
Roger Parkin
15:59 11 Dec 20
The engineers are always so prompt, efficient and friendly. Just what you need when IT is playing up and you are busy. I couldn't recommend them enough1
Jonathan Park
09:55 26 Nov 20
Smart IT provide brilliant computing support. Response times are very quick and nothing is too much hassle for the guys. They will do everything they can to help and it doesn't seem to matter how long a problem takes. Great service
Victoria Clark
18:01 25 Nov 20
Absolutely brilliant company. Very responsive, very professional, best ICT support company I've come across. Staff are knowledgeable, very helpful, our account manager is always on hand for advice and support. No job is too big or too small for them. Would highly recommend.
Belinda Wright
16:59 25 Nov 20
We have been using Smart IT for years now and although our business is based in the South of England now, we have absolutely no reason to use a more local company. No complaints, highly recommend.
Ken Etherington
08:30 24 Nov 20
Changing to Smart IT as our telephone provider has proved to be a smart move. Great service at a very competitive price, what more could you want!
Danielle Atkinson
10:48 03 Nov 20
Helpful company, some go out of their way to help but waiting times and communication could be improved on, especially for urgent issues.
Jemma O'Connell
10:43 19 Oct 20
Great service from the team, prompt response to issues and friendly and professional attitude to their work.
Jodie Hunter
12:23 03 Oct 20
Always friendly and happy to help. Couldn't speak higher of this company.
Claire Kennedy
06:04 28 Sep 20
Excellent support from Smart IT Highly recommended.
Rob Mason
11:23 25 Sep 20
Smart IT are thoroughly professional providers of IT support and have never failed to get me up and running in the shortest time possible. I have no hesitation in recommending their services
Brendon Ferguson
10:35 25 Sep 20
Coming from a large company with it's own in house IT support, to a smaller company who outsources, If anything I've found Smart IT to be more responsive & professional then my previous experience.
Linda Jones
13:32 14 Aug 20
I cannot recommend this company highly enough. SmartIT has given us an enormous improvement in quality of service & facilities compared to previous, more well-known providers. Queries are responded to efficiently & the excellent call handling equipment/software allows our small business to give great response times for our clients even when the office number cannot be answered.
Pat Harrison
13:54 14 Jul 20
The team at Smart IT are always cheerful and happy to help when I call them. They all exhibit a Can Do attitude and they set a high standard to which I for one strive to attain. I'm from an unrelated customer services team for a different company and I'm always impressed at their consistent level of service.
Richard Pavier
12:16 25 Jun 20
Whenever I have had to call Smart IT, they have been quick to respond, friendly, professional and the work has been of a very high standard. I would have no hesitation to recommend them.
Adam Clare
09:23 02 Apr 20
Smart provide all new IT equipment, our telephone system and our Multi-function printer to ADS along with full support. Great service as always!
Management | abode-living.com
07:02 02 Apr 20
We have used Smart IT for a number of months now and are very impressed with their service - they answer queries very quickly and resolve all problems the same day, we have recently had to have our phones diverted as we are working from home, this was requested and completed within an hour - keep up the good work
Tina Saunders
12:54 26 Jun 17
Our organisation uses Smart IT for the computer support.
I have called for support on a few occasions so far and each time I am met with helpful engineers who understand my issues (even though I have a very limited IT knowledge!).
They rectify any problems I have had very quickly and have always called to make sure that things are working okay.
Very please with the service I have received 🙂
I have called for support on a few occasions so far and each time I am met with helpful engineers who understand my issues (even though I have a very limited IT knowledge!).
They rectify any problems I have had very quickly and have always called to make sure that things are working okay.
Very please with the service I have received 🙂
Whether you’re interested in learning more about our Managed IT Services, IT support, and solutions, or if you’re seeking a quote for upgrading your telephone system, simply fill out our contact form. Once submitted, we’ll reach out to discuss your needs and explore the best options for you.
Request a free quote...