IT Support Sunderland

“On conversion to a Multi Academy Trust there was a vital need for our existing IT systems to be updated, compatible and reliable, enabling us to ensure teaching and learning was not hindered in any way.

Both academies are now benefiting from a fast high-quality internet leased line connection with MPLS and failover fibre connections, E-Safety Ofsted approved monitoring software Impero, a new cloud based telephone system providing free calls and, importantly, an IT support package to ensure day-to-day IT operations within both schools run smoothly.

We chose Smart IT for this project because they listened to what we needed –  and their aftercare support and guidance is second to none.”

“We have used Smart IT for many years now and they always deliver a personal and professional service. Whether it is relatively straightforward problems which are handled remotely, or larger infrastructure projects which require them to be on site, we have always found them knowledgeable and easy to deal with.”

On the rare occasions I have IT issues, Smart IT have proved to be reliable and professional and invariably respond to my queries well within their declared timeframe. Their engineers are knowledgeable and proficient and always ensure any problem is completely rectified prior to closing tickets. Highly recommended.

“Smart IT has supported us for a number of years now. We rely heavily on them for all our IT needs. Every one of their engineers who has assisted us has been knowledgeable, professional and technically very able.

We would be lost without Smart IT’s support and I would highly recommend them to any business which needs technical support.”

“We chose Smart IT because they are well positioned to help businesses like us and as we have worked with Smart IT for a number of years, we had full confidence in both their ability and knowledge of our infrastructure along with our long-term IT Strategy

Coming from a corporate background, I have worked with large internal IT departments and I have honestly found the service levels at Smart IT far superior. The response and resolution times far exceeds expectations.

The project was well managed, right from the project initiation meeting through to completion to the ongoing support. I felt like the Smart IT engineers were part of the Clayton Glass team not a third party”

We wanted to move to a technology, that would give the surgeries unlimited lines, with the ability to manage busy times throughout the day by putting more staff to bring the call level down. It was important that we could advise our patients and keep them informed throughout the call.

Smart IT have extensive experience working with GP Practices, Darryl had a clear understanding of our challenges and made some excellent recommendations. I knew from our first meeting that they would become our preferred partners.

We now have the reporting functionality to understand our patients call journeys, ascertaining where our calls are going and how we can most efficiently deal with them. The comprehensive reporting allows me to make informed decisions on both the allocation of resources and call queues.

“We have used Smart IT for a number of months now and are very impressed with their service – they answer queries very quickly and resolve all problems the same day, we have recently had to have our phones diverted as we are working from home, this was requested and completed within an hour – keep up the good work”

“Excellent service from SMART-IT. They are very responsive, friendly and knowledgeable. Highly recommended IT support.”

I can confirm that we have worked with Smart IT and Shaun for  several years now. Through them we lease our main printer/copier/scanner/fax and we also lease our telephone system through them and they provide the maintenance for the telephones.

This year we have upgraded our telephone system to something more 21^st Century. We invited 3 providers to review our needs and put together a proposal. At the end of this we appointed Smart IT.

The decision was not  influenced by staying with who we knew; we were quite prepared to use a different supplier but as we went through the process it became increasingly apparent that Smart IT were trying to build something which best met our needs and that they were willing to be flexible to achieve this.

Our new system is now installed. Smart IT were very good at working around us during the installation and their engineers have been very helpful with educating staff and remediating any teething problems.

Ultimately I do think with Smart IT you get a local, personal service from a team of people who are keen to support their clients and who work in a professional manner to deliver bespoke business solutions.

Smart IT has been contracted by our company to provide IT support and website design for over 5 years.  We have found the business to be trustworthy and reliable.  Always willing to respond to our needs (call outs etc).  we have a good business relationship with them built on trust and mutual understanding of each other’s business.

We have no hesitation in recommending their services to other businesses.

We have worked with SMART IT for nearly 2 years and found their level of service to be excellent. They are always quick to respond to requests, and are always on hand for general advice. With regard to business critical problems, they are always available to provide competent and straightforward advice and offer the appropriate solution. With most IT problems, it can be a major headache at times, however having SMART IT to assist and maintain our ICT infrastructure provides added re-assurance that it’s being managed and controlled in the right manner. In addition to support, there are equally competitive on price which in the current climate is very re-assuring.

Since changing to Smart IT some time ago we have received excellent service: prompt, reliable and sensibly priced. Nothing is too much trouble, even small jobs. I would gladly recommend Smart IT to any business.

Patterson Signs are a sign manufacturing company based in Swalwell, Gateshead.  We have an IT infrastructure which includes 24 computer workstations, a Microsoft Small Business Server, various plotters and sign printers, and also a recently installed IP based camera system.

Our IT systems are vital to the day to day running of our business, downtime seriously affects our production.  It was for this reason we contracted Smart IT to support our systems.

Smart IT has been providing IT support to our company now for nearly five years.  During this time we have always received a professional and efficient service from Smart IT, which at times has far exceeded our expectations.

We are very happy with the service provided to us by Smart IT and would have no hesitation in recommending them to others.

“Any IT issues experienced are handled efficiently and effectively by friendly, professional staff. Would highly recommend.”

“I have had a lot of contact with this company during the pandemic and I always find the engineers extremely patient and polite and they never show any frustration at my lack of technical ability. They resolve all my glitches and keep me working and never make me feel like I should know better.”