We’ve (SBT Contracting) been with Smart IT since January 2025 and we’ve been extremely impressed with the service received so far. So much so that we moved our telephone ...
Seamus Brehony
a year ago
IT Support Built Around Your Business
Fixing a problem after it happens is only ever a short-term answer. It doesn't stop the same thing happening again, and it doesn't help your business move forward.
Our approach starts further back than that. We look at where your team is losing time to manual admin and build automation to remove it, review the technology you've already invested in and make it work harder, and put the security and infrastructure in place to support what your Gateshead business wants to become, not just what it is today. Our head office is right here at Team Valley, backed by a 24/7 Security Operations Centre, ISO 9001 and ISO 27001 accreditation, and an in-house development team, with a dedicated account manager who's genuinely invested in how your business is doing.
How do customers rate us?
We’ve recently moved to this new IT supplier and have been very impressed with the service so far. Keith, our account manager, has bee...
Nicola Mcfarlane
4 months ago
We’ve had a really positive experience with Smart IT. They helped sort out our internet connection, which is now running brilliantly. Any sm...
Yorkshire Education
7 months ago
The staff are always helpful, polite, and flexible to individual needs. Whether you’re dealing with them online / telephone or face to face,...
Alison Stephenson
12 months ago
We’ve been really impressed with Smart IT -their support team is knowledgeable, friendly, and always quick to respond. They take the time to...
Ruth Terrington
a year ago
Very happy with the service we receive. As a charity it is so important that we have good reliability and speed of internet. Smart IT delive...
Malcolm Turley
8 months ago
Smart IT has been absolutely fantastic! They are always quick to respond, professional, and go above and beyond to resolve any issues. Wheth...
Shakil Ahmed
a year ago
I was dreading having to re-wire our whole network and move all over of IT infrastructure at the practice. Having just finished the work, I ...
John Davidson
11 months ago
Smart IT Support provide an outsourced remote IT service for my employer. They’re incredibly professional, responsive and follow-up pr...
Anneli Mezze
10 months ago
Everything you need to build a smarter business
From day-to-day IT support to AI-powered automation, we deliver the technology, expertise and innovation that modern businesses need to succeed.
IT Projects
Plan. Build. Deliver.
Delivering successful projects that support your business today and prepare it for tomorrow.
IT Support
Proactive. Responsive. Reliable.
Fast, friendly, expert support that prevents problems before they impact your business.
Cyber Security
Protect. Detect. Respond.
Layered cyber security designed to keep your people, systems and data safe.
Microsoft 365
Collaborate. Communicate. Create.
Helping your teams unlock the full potential of Microsoft 365.
Telecoms & Connectivity
Connect. Communicate. Collaborate.
Reliable business communications built for today's hybrid workplace.
Business Automation
Automate. Optimise. Grow.
Remove repetitive work with intelligent automation and AI.
Automate. Optimise. Grow.
Automate.
We use AI and intelligent automation to eliminate repetitive tasks, streamline workflows and free your team to focus on what really matters.
Optimise.
We analyse your technology and processes to identify opportunities, improve efficiency, visibility and performance across your entire organisation.
Grow.
With smarter technology, streamlined operations and proactive support, your business has the freedom to scale, adapt and achieve more.
Our philosophy is simple. Every technology decision should help your business automate repetitive work, optimise performance and create opportunities for growth.
WHERE OUR EXPERTISE MAKES THE DIFFERENCE
Automate. Optimise. Grow.
The Difference in Practice
AREAS WE COVER IN GATESHEAD
Our head office is based right here in Gateshead at Team Valley, and we support businesses across the borough and beyond, including Gateshead town centre, Team Valley Trading Estate, Metrocentre, Dunston, Felling, Birtley, Blaydon and Whickham.
If your business is based anywhere in or around Gateshead and you're unsure whether you're covered, get in touch to confirm.
If your business is based anywhere in or around Gateshead and you're unsure whether you're covered, get in touch to confirm.
Our Mission
Transforming the Way Businesses Work
Our mission is to transform the way businesses work through intelligent technology, AI and business automation, backed by proactive support.
Every solution we deliver is designed to help organisations:
Every solution we deliver is designed to help organisations:
Success stories
Real results for real businesses
OUR SERVICES FOR GATESHEAD BUSINESSES
Why Choose Smart IT
Award-Winning, Independently Certified, Personal Service
Choosing an IT partner is choosing how well-protected and well-supported your business is for years to come. We bring the accreditation, scale and structure of an established MSP, with the personal relationship of a dedicated account manager.
Frequently Asked Questions
Our head office is in Gateshead at Team Valley. This is genuinely where we're based, not a satellite listing or a coverage area drawn on a map.
Most IT support is reactive, fixing things once they break. We work to automate the repetitive admin slowing your team down, optimise the technology you already have, and help your business grow, backed by a 24/7 Security Operations Centre, AI-powered telecoms, and an in-house software development team.
Proactively, as standard. Our approach is built around automating repetitive work and optimising your existing technology, not just responding after the fact. That includes 24/7 monitoring designed to catch issues before they cause downtime.
Yes. Our in-house development team builds bespoke integrations and automation for businesses where off-the-shelf software doesn't quite fit, including connecting CRM, telephony and other business systems together.
Yes. We're an approved supplier on the NHS England Advanced Telephony Better Purchasing Framework, and support a number of healthcare organisations across the region.
We support businesses across Gateshead town centre, Team Valley, Dunston, Felling, Birtley, Blaydon, Whickham and the wider borough. If you're not sure whether you're covered, get in touch and we'll confirm.
Yes. We regularly take over IT support from other providers, reviewing your existing setup thoroughly and managing the switchover with minimal disruption.
Yes. We regularly take over IT support from other providers, reviewing your existing setup thoroughly and managing the switchover with minimal disruption.
