We’ve recently moved to this new IT supplier and have been very impressed with the service so far. Keith, our account manager, has been an excellent communicator th...
Nicola Mcfarlane
4 months ago
Website design & development
Your website is often the first thing a customer sees
It needs to look right, work on every device, load quickly, and give visitors what they came for. At Smart IT, we design and build websites that do exactly that.
From a single-page brochure site to a full e-commerce platform, we work with businesses across the North East and beyond to create websites that look professional, perform brilliantly, and are a pleasure to use.
We take care of everything: design, development, hosting and ongoing support, all delivered by one team. No bouncing between a design agency, a developer, a hosting company and a support desk when something needs changing.
The Smart IT web promise
Design, build, host, support. All in one place.
One team taking care of your website from day one and beyond.
Websites designed around your audience and built to grow with you
Whatever your business needs online, we have the team and the experience to deliver it, from a smart brochure site to a full online store.
01 · Design & development
Built around your brand and your audience
- Custom designs tailored to your brand and your customers
- Clean, modern layouts that put your content first
- Clear navigation and an intuitive user experience
- Content guidance to help you say the right thing
02 · Mobile & responsive
Perfect on every screen your customers use
- Fully responsive design that adapts to any device
- Mobile-first approach, built for how people actually browse
- Fast loading on slower connections and smaller screens
- Tested across real devices and browsers before launch
03 · E-commerce & online stores
Sell online with confidence
- Secure WooCommerce and Shopify stores
- Product catalogues, carts and a streamlined checkout
- Stripe, PayPal and all major payment providers
- Integration with your accounting, stock and shipping systems
04 · Hosting, SEO & support
Everything your website needs after launch
- Hosted on our own infrastructure
- Daily backups and SSL certificates included
- SEO best practice built in from day one
- Ongoing updates, content changes and security patching
A beautiful website is only half the job
What really matters is what's happening under the bonnet, because that decides whether your site is quick, reliable, visible on Google, and still working brilliantly in three years' time.
We take the engineering as seriously as the design, because we've seen too many businesses end up with a site that looked lovely on launch day and became a problem six months later.
01 · Written by real developers
Experienced software engineers, not a one-person band
Our websites are built by professional software developers who know how to write proper code. We work with popular platforms like WordPress and build on them properly, as a platform rather than a patchwork, so your site still behaves predictably long after launch.
02 · Fast and stable
Performance is built in, not bolted on
A slow site loses customers before they've read a word. We keep dependencies lean, optimise images and assets properly, and build on carefully chosen foundations. Your site loads quickly, handles traffic without wobbling, and stays reliable as it grows.
03 · Search engine ready from day one
Google rewards sites that are built the right way
Fast load times, clean HTML, proper metadata and sensible page structure all affect where you show up in search results. We build these in from the start, so your site works with Google rather than against it. SEO isn't a plugin you install later, it's a product of how the site is built.
04 · Easy to maintain
A site that keeps working, long after launch
Where it genuinely helps, we include page builders and content tools so your team can keep your website up to date without needing a developer every time. Underneath sits a clean, well-architected foundation, so adding a page or editing content never puts the rest of the site at risk.
The Smart IT difference
A website that looks great today and still works brilliantly in three years.
WordPress websites you can run yourself, with us behind you
Most of the websites we build run on WordPress, the most widely used website platform in the world. It gives you the freedom to update your own website whenever you like, and with Smart IT looking after it, you never have to worry about the technical side.
WordPress is our go-to, but we have experience across all the major platforms, including WooCommerce and Shopify for online stores. We'll recommend the platform that's right for your business, not the one that's easiest for us.
Fully secured from day one
Every WordPress site we build is locked down before it goes live, with security hardening, firewall protection, secure logins and regular updates to WordPress, themes and plugins.
Update it yourself
Change text, add pages, post news and swap images whenever you need to, using simple editing tools. We'll show your team how it all works when the site launches.
Backed by our team
If anything goes wrong, whether it's a page that won't look right, an update that misbehaves or a change you need undone, our team is on hand to put it right, with daily backups to roll back to.
Every major platform
From WordPress and WooCommerce to Shopify, our developers have built, fixed and looked after sites on all the major platforms, so we can take on new builds and existing websites alike.
A simple process, with no surprises
We get to know your business, agree the shape of the project, design it, build it, test it, launch it, and look after it. No scope creep, no technical jargon.
- 01 Discovery We sit down with you, or jump on a call, to understand your business, your audience and what you want your website to achieve.
- 02 Design Our designers produce visual concepts and page layouts for your approval. You see the look and feel before we write a single line of code.
- 03 Build & test We build the site, test it across devices and browsers, and give you a staging site to review and comment on before launch.
- 04 Launch & support We put the site live, train your team on how to use it, and stay on hand for updates, changes and anything else you need.
Why choose Smart IT for your website
- One team, one call. Design, development, hosting and support all under one roof. No hand-offs, no finger pointing when something needs fixing.
- Local, approachable, accountable. Based in the North East, we're easy to reach when you need us and happy to meet face to face.
- Clear quotes, no surprises. Fixed project pricing agreed up front, with any changes discussed and approved before work starts.
- Built to be looked after. Every site we build sits on our own hosting, backed up daily, patched regularly and supported by the same team that built it.
- Part of a bigger team. With 60+ IT professionals across Smart IT, we can connect your website to your email, your CRM, your line-of-business apps and everything else that keeps you running.
How do customers rate us?
We’ve recently moved to this new IT supplier and have been very impressed with the service so far. Keith, our account manager, has bee...
Nicola Mcfarlane
4 months ago
We’ve had a really positive experience with Smart IT. They helped sort out our internet connection, which is now running brilliantly. Any sm...
Yorkshire Education
7 months ago
The staff are always helpful, polite, and flexible to individual needs. Whether you’re dealing with them online / telephone or face to face,...
Alison Stephenson
11 months ago
We’ve been really impressed with Smart IT -their support team is knowledgeable, friendly, and always quick to respond. They take the time to...
Ruth Terrington
12 months ago
Very happy with the service we receive. As a charity it is so important that we have good reliability and speed of internet. Smart IT delive...
Malcolm Turley
8 months ago
Smart IT has been absolutely fantastic! They are always quick to respond, professional, and go above and beyond to resolve any issues. Wheth...
Shakil Ahmed
a year ago
I was dreading having to re-wire our whole network and move all over of IT infrastructure at the practice. Having just finished the work, I ...
John Davidson
11 months ago
Smart IT Support provide an outsourced remote IT service for my employer. They’re incredibly professional, responsive and follow-up pr...
Anneli Mezze
10 months ago
Website questions we often get asked
Every website is different, so we quote each project individually. You'll get a fixed project price agreed up front, and any changes are discussed and approved with you before work starts.
It depends on the size of the site and how much content is involved. We agree a timeline with you at the start, and you'll see designs and a staging site along the way so there are no surprises.
Yes. Our WordPress websites come with easy-to-use editing tools so your team can update pages, news and images without needing a developer, and we train your team when the site goes live. If anything goes wrong, we're on hand to put it right.
Every site is security hardened before launch and protected by a firewall, with secure logins, regular updates to WordPress, themes and plugins, daily backups and SSL certificates included.
Yes. Your site is hosted on our own infrastructure and supported by the same team that built it.
Yes. We have experience with all the major platforms, including WooCommerce and Shopify, with product catalogues, a streamlined checkout, all major payment providers, and integration with your accounting, stock and shipping systems.
Yes. Our developers work with all the major platforms, so whether your current site needs fixing, securing, speeding up or redesigning, we can take a look and recommend the best way forward.
We build SEO best practice in from day one: fast load times, clean code, proper metadata and a sensible page structure, so your site gives itself the best chance in search results.
