Case Study
One Utility Bill
Overview
One Utility Bill simplifies utility management for property managers and residents. Its platform brings multiple utility bills together into a single, manageable payment, and its customer-first approach has made it a leader in its field.
One Utility Bill came to us looking for an IT partner. Without a dedicated support provider, small IT issues could go unresolved for some time.
Our initial assessment uncovered more. Three separate fibre lines were coming into the building, creating complex network problems, and the firewall needed strengthening against current cyber threats.
For a business built on customer service, left unchecked, these issues could easily have escalated into downtime and disruption.
We put a complete package in place to fix the immediate problems and prevent future ones.
Managed IT support. Staff can log tickets through our online portal and get fast, effective help, so IT issues no longer hold up day-to-day work.
One fast, dedicated connection. We replaced the three fibre lines with a single, much faster dedicated leased line, giving the business quicker, simpler connectivity.
A modern network. New switches and access points throughout the building give every desk a dedicated network connection.
Stronger security. We installed a new firewall to protect the business against the latest threats.
The solution provided to us was perfect for our business and was installed quickly and comprehensively. We experienced minimal downtime and were consistently kept updated.
Melanie Straight, Office Manager, One Utility Bill
“
Throughout the process, Smart IT has been exceptional and guided us every step of the way. Thanks to their thorough support, we are confident in our system and trust Smart IT to address any remote support issues. One Utility Bill wholeheartedly recommends Smart IT to anyone seeking a comprehensive IT solution.
Melanie Straight, Office Manager, One Utility Bill
One Utility Bill now has a faster, more secure IT setup and a support team it can call on whenever it needs to.
Performance and security have both improved significantly, operations run more smoothly, and staff can get help quickly, reducing the risk of downtime that could affect customers. With IT taken care of, the team can focus on delivering the customer-first service the business is known for.
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