We understand the services we provide to our customers are vital to the day to day running of their business. As one of the largest IT services providers in the North East, hundreds of organisations depend on our ability to provide a reliable and uninterrupted service, even more so through these difficult times. So, in light of the recent developments around Coronavirus (COVID-19), we would like to share with you the measures we are taking to ensure we continue to provide the services our customers need during the difficult time ahead.
Business as usual…
We can confirm that it will be ‘business as usual’ should our office close, or if staff are required to work remotely. We already have tried and tested Disaster Recovery plans in place to ensure service continuity in challenging times. In the event of any major developments regarding Coronavirus, such as social distancing or office closures, these plans are ready and waiting to be implemented.
Due to the nature of our business, a number of staff are field based and as the majority of our IT infrastructure is cloud based this allows our team to work from anywhere.
Provisions we have made include:
- All our helpdesk engineers have been provided with access to ‘softphones’ and headsets which are installed on home computers, and connected to our cloud telephone system. This will ensure our support staff can continue to answer phone calls as per usual.
- Due to most of our sales and account managers being field based, they already have company provided mobile telephones allowing customers to contact them wherever they are, we can also forward telephone calls from our business telephone system to mobiles
- We already use cloud computers (RDP). Staff can logon to our cloud computer system from any location and access their desktop and all software they normally use on a daily basis.
- Microsoft Teams would be used internally so that our teams can communicate and work together as if they were sat side by side and to work with our clients and partners for collaboration and content sharing.
- Site visits would either be postponed, or where possible the work delivered remotely.
- Customer meetings would be delivered by phone or video conference.
We are regularly reviewing the government advice regarding COVID-19 and we remain committed to supporting you with the highest level of service.
Should you need any help or advice regarding remote working for your workforce, please contact your Account Manager or send us an email.