Case Study
Oasis Community Housing
Overview
Oasis Community Housing is a housing and homelessness charity based in the North East, with projects across the country. With 30 years of experience and nearly 100 staff, it delivers tailored, effective services for people who are homeless or vulnerably housed.
The charity had outgrown its previous IT provider, and slow responses meant staff sometimes waited days for problems to be fixed, affecting productivity and the services it offers.
Much of its infrastructure was also nearing end of life, including two ageing physical servers that couldn't support a growing organisation. Oasis wanted a partner with the resources and work ethic to match its own, and a solution that would last at least five years.
After shortlisting leading technology providers, Oasis chose Smart IT to take over and manage its entire IT infrastructure.
A fully outsourced IT department. Remote and on-site support for every office nationwide, backed by proactive monitoring and preventative maintenance.
One modern server. We replaced two outdated physical servers with a single virtualised server, monitored remotely by our engineers.
Microsoft 365. We migrated 85 mailboxes to Microsoft 365, taking advantage of Microsoft's charity licensing to host email, calendars, contacts and cloud files.
Faster, more secure connectivity. Fibre connectivity and new networking hardware, with every remote device encrypted.
The backlog of IT problems was cleared, and 93% of issues are now resolved remotely, so staff get back to work quickly.
Staff now have confidence that whatever the IT problem, it will be resolved fast.
“Without it, I don’t think we’d have the confidence that customers would stay with us, because it’s pretty much a standard offer n...
We’re really happy with how much faster and better our internet has become since switching to SmartFibreConnect with Smart IT. The...
It’s not just a supplier relationship, it’s more of a partnership. You can pick up the phone, have a bit of a chat. They’re knowle...
