I am the Practice Manager at a large GP Practice in West Yorkshire, I’ve been extremely impressed with the support we’ve received from SMART IT for our phone ...
Liz Brook
a year ago
AI automation
Put AI to work on the tasks that slow you down
AI is no longer just a chatbot. Combined with automation, it can read, understand, summarise and decide, taking repetitive work off your team’s plate.
We build practical AI solutions around real business problems: triaging enquiries, summarising meetings, answering questions from your own information and assessing applications against your criteria. Each solution is designed with security and accuracy in mind, with people kept in the loop for the decisions that matter.
Whether you want to get more from Microsoft Copilot, add an AI assistant to your website or build something bespoke, we take you from idea to a working solution, and support it once it’s live.
AI solutions we build
We focus on AI that saves real time on real tasks, not experiments. These are the solutions businesses ask us for most.
AI assistants
Assistants that answer questions from staff or customers using your own policies, documents and knowledge, on your website, in Teams or on your intranet.
Email and enquiry triage
Incoming emails and enquiries understood, categorised, prioritised and routed to the right person or process.
Meeting and call summaries
Meetings, calls and long documents summarised into clear notes and actions, saved to the right record.
Application and CV screening
Applications assessed against your criteria, with a ranked shortlist ready for review.
Microsoft Copilot
Copilot set up securely across Microsoft 365, with the right data permissions and training so your team gets real value from it.
Document processing
Invoices, forms and documents read and their data extracted automatically. See AI document processing.
AI-assisted content
Draft proposals, product descriptions and replies written in your tone of voice, ready for a person to review.
Custom AI tools
Bespoke AI built into your own systems, from scoring and classification to forecasting. See custom software development.
Responsible, secure AI
AI is only useful if you can trust it. We design every AI solution so your data stays protected, the results are checked and people stay in control of the decisions that matter.
- Your data kept within your Microsoft 365 or a secure environment
- Your business information never used to train public AI models
- People reviewing anything important before it’s acted on
- Clear records of what the AI did and why
- Built to support your GDPR obligations
- Delivered by an ISO 27001 certified team
Where to start with AI
You don’t need a big AI strategy to get started. We take a practical, step-by-step approach that proves the value first.
AI readiness review
We look at your processes, data and Microsoft 365 setup to find where AI will make the biggest difference.
Quick wins
We start with one well-defined task, such as summarising calls or triaging emails, and prove the value.
Scale with confidence
We extend what works across the business, with governance, security and training in place.
Signs AI could help your business
If any of these sound familiar, there’s a good chance AI can save your team time.
Your team reads and sorts a lot of email
AI can read incoming messages, work out what they need and route them, so people only deal with what needs their attention.
The same questions get asked again and again
When the answers already exist in your documents, an AI assistant can answer staff and customers instantly.
Every meeting creates more admin
AI can turn recordings into accurate notes and actions, saved to the right place.
You screen lots of applications or enquiries
AI can assess each one against your criteria, so your team starts with the best.
You have Copilot but aren’t seeing the value
The right setup, data permissions and training make the difference between a novelty and a genuine time saver.
Our Mission
Transforming the Way Businesses Work
Our mission is to transform the way businesses work through intelligent technology, AI and business automation, backed by proactive support.
Every solution we deliver is designed to help organisations:
Every solution we deliver is designed to help organisations:
The benefits of AI automation
- Hours saved on reading, sorting and typing
- Faster response to customers and staff
- Consistent, accurate handling of routine work
- Knowledge available instantly, not stuck in people’s heads
- People kept in control of important decisions
- Built securely around your business data
- Designed and supported by a local team
AI automation by industry
Here are some of the ways businesses in different sectors are putting AI to work:
Legal
Meeting transcription, file note summaries and first drafts of standard letters.
Recruitment
CV screening and scoring, candidate summaries and job advert drafting.
Healthcare
Triage of patient enquiries, letter summaries and staff policy assistants.
Professional services
Proposal drafting, meeting summaries and knowledge assistants for staff.
Financial services
Client meeting notes, document review and first drafts of client reports.
Construction
Tender document summaries, site report write-ups and query triage.
Manufacturing
Order email processing, quality report summaries and maintenance assistants.
Education
Policy assistants for staff, admissions enquiry triage and report writing support.
Retail
Customer service assistants, product descriptions and review analysis.
How it works
- 01 Discover We learn where your team spends time on reading, sorting and writing, and where AI could take that work on.
- 02 Design We agree what the AI will do, what data it can use and where people will check its work.
- 03 Build and test We build the solution and test it on real examples from your business until the results are reliable.
- 04 Launch and support We put it live, train your team and keep improving it as AI technology moves forward.
Related services
Customer story: legal
How a legal team got file notes the same day
Fee earners were dictating notes and waiting days for typed transcripts before files could move forward. We introduced secure AI transcription that turns meeting and call recordings into accurate, searchable file notes, with data kept in the firm’s own environment.
4 hours
saved per fee earner, every week
Same day
file notes available, down from 5 days
Searchable
notes on every matter
Secure
data kept in the firm’s own environment
AI automation FAQs
What is AI automation?
AI automation combines artificial intelligence with automated workflows, so tasks that need reading, understanding or simple decisions can be handled without a person doing them by hand.
Is AI safe to use with our business data?
It can be, when it’s set up properly. We design solutions so your data stays secure, access is controlled and nothing is used to train public AI models.
Do we need Microsoft Copilot?
Not necessarily. Copilot suits many Microsoft 365 users, but some tasks are better served by a focused AI automation. We’ll recommend what fits your business.
Will AI replace our staff?
Our aim is to remove repetitive work, not people. AI handles the routine tasks, so your team can spend more time with customers and on work that needs their expertise.
How accurate is AI?
It depends on the task and the data. We test every solution on real examples from your business and keep people involved wherever accuracy really matters.
How much does AI automation cost?
It depends on the size of the task. Many first projects are small and quick to deliver, and we’ll give you a clear proposal before any work starts.
Can you add AI to our existing systems?
Often, yes. We can add AI to the systems you already use, such as summarising, classifying or answering questions from your own information.
Can you add AI to our website?
Yes. We can add an AI assistant, smarter enquiry forms and AI search to your site. See website design and development.
