We’ve had a really positive experience with Smart IT. They helped sort out our internet connection, which is now running brilliantly. Any small teething issues we had at the start were dealt with quic...
Yorkshire Education
6 months ago
IT Support From Local IT Experts
Newcastle businesses have plenty of IT providers to choose from, but a surprising number of them aren't actually anywhere near Newcastle. When something goes wrong that can't be fixed remotely, the difference between an engineer who's genuinely local and one who "covers the area" becomes very obvious, very quickly.
Our head office sits in Gateshead at Team Valley, a few minutes from Newcastle city centre across the Tyne. We've supported businesses throughout Newcastle for over 15 years, from Quayside agencies to manufacturers out toward Newcastle Business Park, with the kind of response time you'd expect from a neighbour, not a national call queue.
How do customers rate us?
We’ve recently moved to this new IT supplier and have been very impressed with the service so far. Keith, our account manager, has bee...
Nicola Mcfarlane
3 months ago
We’ve had a really positive experience with Smart IT. They helped sort out our internet connection, which is now running brilliantly. Any sm...
Yorkshire Education
6 months ago
The staff are always helpful, polite, and flexible to individual needs. Whether you’re dealing with them online / telephone or face to face,...
Alison Stephenson
10 months ago
We’ve been really impressed with Smart IT -their support team is knowledgeable, friendly, and always quick to respond. They take the time to...
Ruth Terrington
10 months ago
Very happy with the service we receive. As a charity it is so important that we have good reliability and speed of internet. Smart IT delive...
Malcolm Turley
8 months ago
Smart IT has been absolutely fantastic! They are always quick to respond, professional, and go above and beyond to resolve any issues. Wheth...
Shakil Ahmed
11 months ago
I was dreading having to re-wire our whole network and move all over of IT infrastructure at the practice. Having just finished the work, I ...
John Davidson
11 months ago
Smart IT Support provide an outsourced remote IT service for my employer. They’re incredibly professional, responsive and follow-up pr...
Anneli Mezze
10 months ago
Everything you need to build a smarter business
From day-to-day IT support to AI-powered automation, we deliver the technology, expertise and innovation that modern businesses need to succeed.
IT Projects
Plan. Build. Deliver.
Delivering successful projects that support your business today and prepare it for tomorrow.
IT Support
Proactive. Responsive. Reliable.
Fast, friendly, expert support that prevents problems before they impact your business.
Cyber Security
Protect. Detect. Respond.
Layered cyber security designed to keep your people, systems and data safe.
Microsoft 365
Collaborate. Communicate. Create.
Helping your teams unlock the full potential of Microsoft 365.
Telecoms & Connectivity
Connect. Communicate. Collaborate.
Reliable business communications built for today's hybrid workplace.
Business Automation
Automate. Optimise. Grow.
Remove repetitive work with intelligent automation and AI.
IT Support Just Minutes Away
Real Proximity, Not Just a Coverage Map
Most IT providers will tell you they "cover" Newcastle. Fewer can say an engineer is genuinely close enough to be at your office within the hour if something needs a hands-on fix, not a next-day slot once someone's driven up from elsewhere.
Being based right next to Newcastle means:
Being based right next to Newcastle means:
Areas We Cover in Newcastle
We provide on-site and remote IT support to businesses throughout:
If your business is anywhere in or around Newcastle and you're not sure whether you're covered, get in touch, chances are we're closer than you think.
Our Mission
Transforming the Way Businesses Work
Our mission is to transform the way businesses work through intelligent technology, AI and business automation, backed by proactive support.
Every solution we deliver is designed to help organisations:
Every solution we deliver is designed to help organisations:
How Bespoke Software Helped Tyneside Standards Compete and Win on a National Scale
"“Without it, I don’t think we’d have the confidence that customers would stay with us, because it’s pretty much a standard offer now among most calibration labs, the major ones anyway. We’re trying to..."
Daniel Watson Service Manager
Tyneside Standards
Learning for Life is a North East charity that works with adults
"As we grew, the problems just grew with us. We were getting syncing issues, duplicate files, and sometimes we couldn’t even access what we needed. It was affecting everything we did, and the staff wer..."
Marie Matthewson
Learning for Life
First Mortgage values responsiveness and honesty above all
"We were paying exorbitant amounts for what we were getting. You can’t really get through to anyone when you do ring them. The service has been horrendous on that front over the years. And we just thou..."
Chris Adams
First Mortgage NE
Our IT Support Services for Newcastle Businesses
Why Choose Smart IT for IT Support in Newcastle
A Local Team, Not Just a Coverage Area
Being close by isn't just about response times, it means we understand Newcastle's business landscape because we're part of it, not because it's a postcode on a service map.
Frequently Asked Questions
Our head office is in Gateshead at Team Valley, a few minutes from Newcastle city centre across the Tyne Bridge. We've supported Newcastle businesses directly from here for over 15 years, so while our registered address is technically Gateshead, we're every bit a Newcastle neighbour.
Most issues are resolved remotely without needing a site visit. When on-site support is needed, being based so close to Newcastle means we can typically get there far faster than a provider based further afield.
Yes. We support businesses throughout Newcastle, from city centre offices in Grainger Town and Quayside to Newcastle Business Park, Newcastle Helix and Cobalt Business Park.
Yes. We regularly take over IT support from other providers, reviewing your existing setup thoroughly and handling the switchover with minimal disruption.
Yes. We offer fully managed IT support contracts for complete IT cover, and ad-hoc, pay-as-you-go support for businesses that only need occasional help.
We support businesses of all sizes across Newcastle, from small local companies through to larger multi-site organisations, with support built around what each business actually needs.
Yes. We're an approved supplier on the NHS England Advanced Telephony Better Purchasing Framework, and support a number of healthcare organisations across Newcastle and the wider North East.
