The staff are always helpful, polite, and flexible to individual needs. Whether you’re dealing with them online / telephone or face to face, their professionalism and cou...
Alison Stephenson
a year ago
A Phone System That Understands Healthcare
A dental practice or accountancy firm can get away with a standard phone system. A GP practice can't, every call could be urgent, every minute on hold matters, and the person calling might be one of the most vulnerable patients you look after.
SmartHealthcare is built specifically around that reality. We automate the repetitive parts of call handling so your reception team can focus on patients, optimise queue management so nobody waits longer than they need to, and give practice managers the reporting and control to keep improving how the practice runs. It's the same Automate, Optimise, Grow approach behind everything we build, applied to the specific pressures of primary care.
NHS Framework
An Approved NHS Framework Supplier
Smart IT has been selected as a supplier that meets the criteria on the NHS England Advanced Telephony Better Purchasing Framework. This gives GP practices and Primary Care Networks a straightforward, compliant route to procuring modern telephony without running a full tender process.
What SmartHealthcare Delivers
A Proven Project Methodology
Every successful project starts with a clear plan.
1. Discover
We take time to understand your business, objectives and existing environment.
2. Design
We create a detailed project plan, technical design and implementation roadmap.
3. Deliver
Our engineers complete your project using proven methodologies, with regular communication throughout.
4. Validate
We thoroughly test every solution before handover and provide documentation and knowledge transfer.
5. Support
Once your project is complete, our proactive support team continues to monitor and support your new environment.
See SmartHealthcare in Action
Success stories
Real results for real businesses
Why Practices Choose Smart IT
Real Savings, Real Support
Smart IT provides expert advice tailored to each practice, integrating your communications to create a more effective healthcare telecom setup, one that can save thousands of pounds over the life of the system.
Because we also maintain and support the system we supply, you get one team accountable for your communications from day one, whether that's an on-premise system or a fully cloud-based solution.
Because we also maintain and support the system we supply, you get one team accountable for your communications from day one, whether that's an on-premise system or a fully cloud-based solution.
Frequently Asked Questions
SmartHealthcare is Smart IT's cloud-based telephony platform, built specifically for GP practices, Primary Care Networks and healthcare providers, with features like AI-powered triage, queue management and clinical system integration.
Yes. Smart IT has been selected as a supplier that meets the criteria on the NHS England Advanced Telephony Better Purchasing Framework, giving NHS organisations a compliant route to procurement without a full tender process.
Yes. SmartHealthcare integrates directly with both SystmOne and EMIS Web, connecting call handling with the clinical systems your team already uses.
Calls can be automatically triaged using AI, customised to how your practice operates, helping route patients to the right person or team faster and reducing pressure on reception staff.
Queue jump lets a patient request a callback once they reach the front of the queue, rather than staying on hold the entire time, improving the experience for patients without changing how quickly they're actually seen to.
Yes. VIP routing allows calls from vulnerable patients to be automatically prioritised, so they reach the right person quickly.
Yes. Staff can work from home using plug-and-play handsets, a mobile app, or a softphone client, with no difference in experience for patients calling in.
SmartHealthcare includes built-in disaster recovery, so your practice is never left unable to make or receive calls.
Yes. A live wallboard shows calls in the queue, average wait times, abandoned and unreturned calls, and staffing levels, with daily, weekly or monthly reports available across the system.
This varies by practice, but integrating your communications properly, rather than running separate, disconnected systems, can save a meaningful amount over the life of the system. We can provide a tailored assessment as part of a free consultation.
How do customers rate us?
Southbay have been working with Smart IT since they took over our IT support in May 2026, and the difference has been noticeable from day on...
Ade Haggart
2 weeks ago
We’ve recently moved to this new IT supplier and have been very impressed with the service so far. Keith, our account manager, has bee...
Nicola Mcfarlane
5 months ago
We’ve had a really positive experience with Smart IT. They helped sort out our internet connection, which is now running brilliantly. Any sm...
Yorkshire Education
8 months ago
The staff are always helpful, polite, and flexible to individual needs. Whether you’re dealing with them online / telephone or face to face,...
Alison Stephenson
a year ago
We’ve been really impressed with Smart IT -their support team is knowledgeable, friendly, and always quick to respond. They take the time to...
Ruth Terrington
a year ago
Very happy with the service we receive. As a charity it is so important that we have good reliability and speed of internet. Smart IT delive...
Malcolm Turley
8 months ago
Smart IT has been absolutely fantastic! They are always quick to respond, professional, and go above and beyond to resolve any issues. Wheth...
Shakil Ahmed
a year ago
I was dreading having to re-wire our whole network and move all over of IT infrastructure at the practice. Having just finished the work, I ...
John Davidson
a year ago
