A reliable and robust Healthcare Telecom System is vital to all businesses, whether you be a multi-million pound corporation or just getting started. Smart IT have the expertise to carefully plan your Telephony and Internet Access systems to ensure a reliable and efficient set-up to support your business way into the future.
An auto-attendant phone system gives business’ a voice menu that allows callers to speak to the right person straight away without going through an initial telephone operator. This feature doesn’t replace initial telephone operators however it helps to automate basic tasks and reduce potential stress meaning more significant customer enquiries are answered quicker.
An auto-attendant phone system is design to transfer calls around your business to the appropriate extension. Using a pre-recorded voice message callers will select one of the available options to move around the phone system. Specific keys are assigned to users or groups within your business for callers to choose from. This enables callers to reach their end destination quicker by skipping an initial interaction with a live receptionist. This helps to keep callers moving through your phone system rather than creating initial queues to speak with reception.
For each call the auto-attendant will play a pre-recorded welcome message alerting the caller they have reached their desired destination. This message is customisable with only a few clicks. If your business changes its name, needs to provide every caller with the same update or adds more extensions for the caller to speak with simply record a new message any upload it with in the provided portal.
Optimize call handling
Auto-attendant’s streamline your callers experience by avoiding the wait for a human agent by speaking straight to the right extension. Auto-attendants can handle multiple calls simultaneously which during periods of high volume is incredibly useful. More efficient call handling increases customer satisfaction
Free up agents
By using an Auto-attendant staff wont have to route calls around your business which saves them valuable time. With this time saving your staff will have more time to work on important calls that require human input.
Establish a profession presence
Auto-attendants give all customers the same professional message. This helps to give customers a great first impression of your business. Auto-attendant messages are highly customisable allowing you to give off your desired first impression.
Auto-attendants function like live operators without the salary. Through the user of an auto-attendant your business can save more on staffing costs because of the reduces workload and resources required to carry our simple tasks.
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