A reliable and robust Healthcare Telecom System is vital to all businesses, whether you be a multi-million pound corporation or just getting started. Smart IT have the expertise to carefully plan your Telephony and Internet Access systems to ensure a reliable and efficient set-up to support your business way into the future.
We know that having to use multiple systems to complete each task can prove to be quite the chore. Clinical System Integration makes your life easier since you will only need to access the one system
Integrating our phone system with your patient records is an incredibly useful function for completing tasks. As a patient reaches the front of your queue and is about to speak with one of your call agents the patients medical records will open on the screen via SystmOne or EMIS. This will happen for every call proving the caller is calling from the number of their records.
Clinical System Integration saves vital time finding the patients records will help to keep call times low. Not only will it improve the speed of calls but it also helps to improve the patients overall call experience. This system helps to make the patient feel more welcome as the agent will know who they are speaking with straight away rather than having to answer questions to find their records.
Whether you’re interested in learning more about our Managed IT Services, IT support, and solutions, or if you’re seeking a quote for upgrading your telephone system, simply fill out our contact form. Once submitted, we’ll reach out to discuss your needs and explore the best options for you.
