A reliable and robust Healthcare Telecom System is vital to all businesses, whether you be a multi-million pound corporation or just getting started. Smart IT have the expertise to carefully plan your Telephony and Internet Access systems to ensure a reliable and efficient set-up to support your business way into the future.
Call reporting and the insight it can offer your business is incredibly important in providing better a better customer experience. With well presented call data your business can gain a better understanding of your customers call experience, peak times and queue times. Using this data your business can work out where to make effective changes to your business.
Call reporting data is important for any business but it is only useful if its generated properly and presented effectively. We work with your business to gain a better understand of what exactly is important to you. You may not want to report on call durations but average call times might something you need.
Effective call reporting gives you the power to understand your telecoms like never before. Being able to adapt to meet busy periods or business requirements can give you a massive edge over your competitors.
Through our call reporting system there are many different analytics available for all areas of your telecoms setup.
Discover where and when you are missing calls. Through this report you can see exactly how many calls you are missing and why. Our reports make it clear if there is a specific time or day where you are missing calls. This data could be using to work out busy periods so you can work out areas of staff shortage.
Call handling reports give you details on your patients experience while in the queue. How long did they wait? How long were they on the call for? How long your patients waited on hold before ending the call? Again using these figures you can highlight staffing shortage issues or issues on the phone line itself.
Whether you’re interested in learning more about our Managed IT Services, IT support, and solutions, or if you’re seeking a quote for upgrading your telephone system, simply fill out our contact form. Once submitted, we’ll reach out to discuss your needs and explore the best options for you.
