We’ve (SBT Contracting) been with Smart IT since January 2025 and we’ve been extremely impressed with the service received so far. So much so that we moved our telephone services and broadband to them...
Seamus Brehony
a year ago
IT Support That Does More Than Fix Problems
Good IT support keeps your systems running. Great IT support helps your business work better. Too many providers stop at closing tickets, leaving your team stuck with the same repetitive admin, disconnected systems and manual processes that quietly eat into every working day.
Smart IT gives Durham businesses fully managed, proactive IT support with business automation built in. Alongside the helpdesk, cyber security and infrastructure management you would expect, we look for the jobs your people do over and over again and find ways to automate them. You can see everything that is included in our IT support services.
How do customers rate us?
We’ve recently moved to this new IT supplier and have been very impressed with the service so far. Keith, our account manager, has bee...
Nicola Mcfarlane
4 months ago
We’ve had a really positive experience with Smart IT. They helped sort out our internet connection, which is now running brilliantly. Any sm...
Yorkshire Education
7 months ago
The staff are always helpful, polite, and flexible to individual needs. Whether you’re dealing with them online / telephone or face to face,...
Alison Stephenson
11 months ago
We’ve been really impressed with Smart IT -their support team is knowledgeable, friendly, and always quick to respond. They take the time to...
Ruth Terrington
12 months ago
Very happy with the service we receive. As a charity it is so important that we have good reliability and speed of internet. Smart IT delive...
Malcolm Turley
8 months ago
Smart IT has been absolutely fantastic! They are always quick to respond, professional, and go above and beyond to resolve any issues. Wheth...
Shakil Ahmed
a year ago
I was dreading having to re-wire our whole network and move all over of IT infrastructure at the practice. Having just finished the work, I ...
John Davidson
11 months ago
Smart IT Support provide an outsourced remote IT service for my employer. They’re incredibly professional, responsive and follow-up pr...
Anneli Mezze
10 months ago
Everything you need to build a smarter business
From day-to-day IT support to AI-powered automation, we deliver the technology, expertise and innovation that modern businesses need to succeed.
IT Projects
Plan. Build. Deliver.
Delivering successful projects that support your business today and prepare it for tomorrow.
IT Support
Proactive. Responsive. Reliable.
Fast, friendly, expert support that prevents problems before they impact your business.
Cyber Security
Protect. Detect. Respond.
Layered cyber security designed to keep your people, systems and data safe.
Microsoft 365
Collaborate. Communicate. Create.
Helping your teams unlock the full potential of Microsoft 365.
Telecoms & Connectivity
Connect. Communicate. Collaborate.
Reliable business communications built for today's hybrid workplace.
Business Automation
Automate. Optimise. Grow.
Remove repetitive work with intelligent automation and AI.
Success stories
Real results for real businesses
Why the Right IT Partner Matters
Fewer Problems, More Progress
Reliable IT should be the starting point, not the end goal. The best support partners prevent problems before your team notices them, resolve issues quickly when they do happen, and then help you use technology to remove the friction that slows your business down.
With Smart IT, you get:
With Smart IT, you get:
Supporting Businesses Across County Durham
We provide remote and on-site IT support to businesses throughout County Durham, including:
If your business is based anywhere in County Durham and you are not sure whether we cover your area, get in touch. The answer is almost certainly yes.
Our Mission
Transforming the Way Businesses Work
Our mission is to transform the way businesses work through intelligent technology, AI and business automation, backed by proactive support.
Every solution we deliver is designed to help organisations:
Every solution we deliver is designed to help organisations:
Automate. Optimise. Grow.
Automate.
We use AI and intelligent automation to eliminate repetitive tasks, streamline workflows and free your team to focus on what really matters.
Optimise.
We analyse your technology and processes to identify opportunities, improve efficiency, visibility and performance across your entire organisation.
Grow.
With smarter technology, streamlined operations and proactive support, your business has the freedom to scale, adapt and achieve more.
Our philosophy is simple. Every technology decision should help your business automate repetitive work, optimise performance and create opportunities for growth.
Our IT Support Services for Durham Businesses
Why Choose Smart IT for IT Support in Durham
Great Service, Smarter Technology
We measure ourselves on two things: how well we look after you, and how much more your technology does for your business once we are involved. That is why business automation sits inside our IT support rather than being sold as an afterthought.
Frequently Asked Questions
Our managed IT support covers your helpdesk, proactive monitoring, cyber security, backups, Microsoft 365 and infrastructure management. We also look at how your business runs day to day and use automation to remove repetitive tasks. You can find full details on our IT support page.
We see automation as a natural part of good IT support. Once your systems are stable and secure, we identify manual processes such as data entry, approvals, reporting and onboarding, and automate them using AI and intelligent workflows. The result is less admin for your team and fewer opportunities for mistakes.
Both. Most issues are resolved remotely, quickly and without disruption, but when a problem needs a hands-on fix our engineers can visit your premises anywhere in County Durham.
We support businesses across Durham City, Chester-le-Street, Newton Aycliffe, Spennymoor, Consett, Stanley, Seaham, Peterlee, Bishop Auckland, Barnard Castle and the surrounding areas. If you are unsure whether your location is covered, get in touch and we will confirm straight away.
Yes. We work with businesses of all sizes, from small teams to multi-site organisations, with support packages built around what you actually need rather than a fixed one-size-fits-all contract.
Yes. We regularly take on IT support from other providers. We review your current setup, put right anything that has been missed and manage the switchover with minimal disruption to your team.
Both. We offer fully managed IT support contracts for businesses that want complete IT cover, as well as ad-hoc, pay-as-you-go support for businesses that only need occasional help.
We support a wide range of sectors, including professional services, manufacturing, construction, healthcare, education, charities and NHS organisations, several of which we hold framework approved supplier status for.
