Had a simple problem regarding passwords and new phones linking to email accounts. Within 5 minutes of reporting via email I had a call back and password reset and guidance on the process I needed to complete.
All worked as advised and was good to get a follow up call later that afternoon to ensure it was all in place. Excellent service
Smart IT are invaluable to the support of elderly clients within the city of Sunderland. Due to current pandemic our services are critical in reaching those isolated during Covid.
Due to not being able to support them face to face, IT has been an essential and important part of our contact with elderly clients. Without Smart IT many of our clients would have been left alone and vulnerable.
Thank you SMART IT for the hard work you have achieved during this critical time.
On the rare occasions I have IT issues, Smart IT have proved to be reliable and professional and invariably respond to my queries well within their declared timeframe. Their engineers are knowledgeable and proficient and always ensure any problem is completely rectified prior to closing tickets. Highly recommended.
“When we were looking for a new IT Support company in 2019, Smart IT were incredibly competitively priced. Our initial thought was that they’d at least match what the current support company delivered but at a better price. The reality we discovered is that Smart IT are streets ahead of everyone we looked at both in terms of technical expertise and customer service and our systems have never been so settled, easy to use and totally hassle free.
Highly recommended”
“Smart IT really do live up to their name, with technicians who listen, communicate & follow problems through until resolved.
Something some larger companies seem unable to manage. I’m delighted at the system they have set up, which meets the needs of our business really well.
Very efficient & friendly response to any problems. Excellent company & a huge improvement on any telecommunications company I have dealt with previously. I highly recommend.”
“Perfect service, yet again from Smart IT
Our query was urgent as we had other engineers waiting needing information from Smart IT and yet again Smart IT delivered a perfect service.
Thank you very much.”
“Absolutely stellar Job from the telecoms team sorting our VoIP directory for us; I know from past experience how finicky getting this kind of thing working within VoIP control panels and GUIs can be.
The team stayed in contact throughout the process to get this working, and completed the task in great time.”
“Smart IT has supported us for a number of years now. We rely heavily on them for all our IT needs. Every one of their engineers who has assisted us has been knowledgeable, professional and technically very able.
We would be lost without Smart IT’s support and I would highly recommend them to any business which needs technical support.”
“In our search for an IT Service provider we were determined to find the right provider who could address the school’s immediate needs and our future IT ambitions and goals. Smart IT stood out immediately, they had the organisational structure we required, providing a fully managed service desk including, first, second, and third line support.
The technical team and their capabilities along with their passion and drive made them the first choice for IT support for St Aidan’s. There was a real desire to work with us and determination to fix our ongoing issues.
The entire project was completed within the six-week agreed timeline, and on budget. The approach was professional throughout, and the skills and knowledge of the team was outstanding. Every member for the team was hands on and approachable and this attitude and approach is driven from the top at Smart IT. There was a real appetite from Smart IT to make this solution the best possible for the school”
“We chose Smart IT because they are well positioned to help businesses like us and as we have worked with Smart IT for a number of years, we had full confidence in both their ability and knowledge of our infrastructure along with our long-term IT Strategy
Coming from a corporate background, I have worked with large internal IT departments and I have honestly found the service levels at Smart IT far superior. The response and resolution times far exceeds expectations.
The project was well managed, right from the project initiation meeting through to completion to the ongoing support. I felt like the Smart IT engineers were part of the Clayton Glass team not a third party”
